Instructions for ControlX/DMCLog

Displays monthly and daily call logs for this number.

Show Call Log: Select the month you would like to see call logs for, and click Show Call Log to see the daily call log table

Daily call log table

A table showing all the dates in the month for which call logs exists:

DateQCallsMinsCostPayout
The date on which
calls were made
(or totals for entire month)		 The number of calls
that were made
on that date		 The total number
of call minutes
on that date

The total cost (or
instant payout if
negative) of
calls made
on that date

 The total payout*
from calls made
on that date

Click the date (or Entire Month) in the Date column to see the call breakdown for that day (or for the entire month).

Daily / Monthly call breakdown

A table showing details of every call during the selected day (or entire month):

Call StartCLIDivert DestinationDurationChargePayout
The date and time
when the call started		 The caller identity
(if not withheld)		 The destination diverted to
 The duration
of the call		 The total charge
for the call		 The total payout*
for the call

Rolling the mouse over a value in the Charge column will cause a pop-up to appear showing the breakdown of the charge into inbound and outbound leg charges.

* Please note that Payouts are finalised at the end of the month and can be claimed from 2 weeks after the month end - see the Payouts section in your account control (accessed from the Clubhouse).

0800/0808 numbers may sometimes show [P] in CLI, meaning the call was from a payphone and will incur extra charges (this should only happen for accounts that have requested payphone access)

Also note that payouts are based on fully completed minutes of the call leg

Call Log Availability and Retention

Call details will appear in the call logs at different times depending on the divert destination type:

  • PSTN - within ten minutes of the call ending.
  • VoIP - by 10.00am the following morning.

Please note that call records are kept for a minimum of three full months, after which time they will be take off-line.

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