What is dmClub?

Mission

dmClub was formed to allow Communication companies to offer their customers, the latest Communications services, under their own brand & relationship. dmClub is a commercial operation, but seeks to set an atmosphere of professionalism, friendliness and helpfulness.

History

dmClub was founded in 1999, and has 100's of participating companies. dmClub is owned by a private company who has its own customers on dmClub, but operates as an equal member with the other participating companies.

Customer membership

Customers of these companies are entitled to membership of dmClub. This includes their personal clubhouse, right to enjoy certain services, technical support, latest news.

Services

There is an ongoing development process of the services now running on the dmGenX telecoms switches that dmClub has:

• Accessibility: customers should be able to control their own accounts, from the WEB
• Value:dmClub services should represent good value for money
• Power: dmClub services should be the most powerful available to suit the needs of the members, without becoming difficult to use
• Simplicity: dmClub services should be simple to use.

Getting the best out of the service

dmClub helps its members get the best out of the services with 3 key resources:

• dmSupport: members can click in any ideas, questions, complaints, suggestions from their Clubhouse or the services, and we will quickly reply.
• dmNotes: we have prepared a small library of information, based on our experience using the services ourselves, and from dmSupport to help members.
• dmKnowHow: is a series of seminars, given by experts, live over the telephone, with time set aside for the formal presentation on a subject, informal chat and questions. This is under development, and will evolve in 2008/9.