Welcome to your clubhouse!

Introduction

The clubhouse page has been re-designed to make it easier to use and more intuitive: whether youre an experienced dmClub customer whos familiar with the clubhouse, or a new user whos just getting started, this dmNote will help you find your way around.

Areas of your clubhouse

Your clubhouse page can be broken down into 6 main areas:

Area 1: Dealerships (dmClub dealers only)

This is where a dmClub dealer can login to their dealership control panel. If youre not a dealer, you wont see this area in your clubhouse. You can find out more about becoming a dealer for dmClub at the following URL: http://www.dmclub.net/dealer/classic/

Area 2: Account credit and orders

This section contains links to your dmAccount, which is an index of all the financial information related to your account. You can click on the links in this section to make a payment onto your account balance, check your invoices and receipts for past orders, or review any outstanding orders that need to be paid.

Area 3: Service Controls

This is a list of all of the virtual number services you currently have active with dmClub. This list also shows you the service type (eg. dmVoice, dmSwitchboard), and any number aliases you have set up. Clicking on each of your numbers will load the control panel for that number, where you can (for example) change your call forwarding settings or set up your voicemail email address.

Area 4: Membership settings

Here you can access the administrative settings for your clubhouse: update your contact details, change your logon password, and also change the preferences for receiving our newsletter.

Area 5: Add more numbers/services

If you want to purchase additional dmClub services (for example add a dmAnswers live human answering service to your account, or buy a professional voiceover recording for your switchboard), you can access all the links you need in this area.

Area 6: Current System Status

This is where the dmclub support staff post notices about current technical problems or general system status updates. If you notice a problem on your number, it's usually worth checking this section before contacting support.

Top 5 tips for new users

• Make sure your contact email address is spelt correctly, and is an active email address that you check reasonably often
  
• It's worth checking the Current System Status section every so often so you're aware of any issues we are working on
  
• Once your payment has cleared and your dmClub number is active, make sure you click on it in your Clubhouse and set up your divert (click here for more on how to do this)
  
• Payments to dmClub can take up to 4 business hours to clear, so if you make a payment and it doesn't reflect straight away, don't panic!
• Always login to your clubhouse from the main login page: http://my.dmclub.net

Have your say

Feedback from dmClub users is very important to our design process. We hope that the main clubhouse screen will make it easy for you to use your dmClub services, but if you have any suggestions on how we could make things even better, then we'd love to hear from you. Please leave us a comment in the comment box below.

I'm still confused, what do I do?

We know the clubhouse can seem a little overwhelming at first, especially for new users. If you have any questions that this basic tour hasn't answered, you're welcome to contact our support team for assistance. You can reach us:

• By phone: +4420-7060-2000
• By email: