Parallel Migration: moving numbers with minimal disruption

Parallel Migration allows you to change your number quickly and with minimal disruption. With Parallel Migration, you can choose a new number and arrange for it to run in parallel with your 'old' number for a designated period of time.

Making sure your customers can reach you

During the migration period (while both numbers are running), you can choose how you want your old number to work while you notify your callers of the change. Either:

No change: The old number simply carries on working as before, and you use two numbers in parallel for the duration of the migration period. You'll be responsible for letting your callers know about the change before the end of the migration period.

Notify: A recorded message on the old number notifies your callers of the new number during the migration period.

Notify and Forward: A recorded message notifies your callers of the change, and callers are automatically forwarded to a number of your choice.

Migration period of up to 3 years

dmClub can support a migration period of up to 3 years. When you begin the parallel migration process we'll agree a migration period that suits you, including a migration completion date when you will transition fully to the new number. We do ask for payment in full for your existing number until the end of the migration period.

Getting started

If you want to migrate to a new number, contact . We'll need to agree the following things with you:

• Your old number
• Your preferred new number
• How you want to notify your callers of the change
• How long you want the numbers to run in parallel

Once we've established these details, dmClub will arrange the migration for you in around 1 working day.

Please note: Migration options vary depending on your number range and tariff. dmClub Support will advise you of the best solution for you.

Free Parallel Migration offer for 0870 customers

Valid until December 2009: Looking for details of the free Parallel Migration offer for 0870 customers? Clickhere