Introduction to dmSwitchboard

dmSwitchboard overview

A switchboard is a central hub that can redirect inbound calls to individual numbers or departments.

Using a switchboard, your business can provide a single contact number that forwards to reception, with added redirects to individual extensions.

Components of dmSwitchboard

A switchboard consists of a Script, Sounds and Settings.

  • Script defines a set of departments all linked from the reception department.
  • Sounds are the actual sounds played to callers (eg. "Welcome to Jones The Bootmaker").
  • Settings are parameters controlling peripheral functions such as voicemail and notification.

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