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Video: Agent Training - Basic
PLAY ![](/sites/default/files/note_resources/1126/video_slide_1.png)
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The video on this page is part of the material used in training of our agents (an early version).
We include it here to give customers and users a better insight into how dmAnswers14 works. This may help you to fine-tune your dmAnswers14 preferences in the dmConsole.
See #1124 - Setting Preferences for more information on this.