Change where my live calls are diverted to

The default setting for your Voice or Fax number is to divert your calls to your mailbox. We'd suggest you try leaving yourself a test voice message on your Voice number, and sending a test fax to your Fax number before exploring how to control where your live calls are diverted to.

Access your Service Controls

Login to your Clubhouse and click on a link to your Voice or Fax Number. This will open a new, simplified browser window (you're still logged into your Clubhouse in the background). The first page you see is your 'Home' page. Now click on you 'Divert' page.

Number Divert Control

Both Voice and Fax numbers display a Number Divert control window similar to this.

The Divert switch: the divert switch shows the first destination to which your calls are currently diverting to. In the example above, any incoming calls to this Number will be diverted directly to the Unified Messaging Mailbox.

Description of the divert setup: this message explains what will happen to a live call including what will happen if you don't answer the call.

Mailbox, Home, Office, Mobile, Other: click on the appropriate button to set your live calls to be diverted directly to that location (also disables Program Mode) and type in, modify or delete the phone numbers.

Program Mode: This enables the system to search for you at different phones, it is sometimes also called 'Hunting'. Program Mode is where your number tries different diverts depending on the time of day. If you don't answer at the first divert, it will try your other diverts (if specified) in the order shown below.

Mailbox enabled: by default your Unified Messaging mailbox is enabled. Disable this option if you don't wish to use your Unified Messaging mailbox (e.g. you might want to use you mobile phone for voicemail instead).

Save: don't forget to click Save to activate your changes.