Skip to main content

Search

dmNotes Contents

Contents

  • 0051 Welcome to dmClub
    • 0052 What is dmClub?
      • 0119 Tangerine Telecom
    • 0053 How do I log in and what is my dmID identity?
    • 0054 Your Clubhouse: getting started
    • 0055 How do I manage my contact, company, address, login and PIN details?
    • 0056 How do I update my Clubhouse contact details?
    • 0057 Powered by GenX
    • 0058 What do I do if I want to make a complaint?
    • 0059 Reporting Unacceptable or Fraudulent Use
    • 0060 General Customer Terms and Conditions
    • 0065 dmClub Support: Our Promise
    • 0066 Getting the Best from Support
    • 0068 Advanced Fee Fraud
    • 1194 Automatic Service Upgrades
      • 1187 GenX to GenU migration
        • 1189 GenU migration FAQs
        • 1190 dmConnect to dmConnect12 upgrade
        • 1191 dmVoice to dmVoice12 upgrade
        • 1192 dmSwitchboard to dmSwitchboard12 upgrade
      • 1193 Relocation of GenU services
      • 1195 Upgrade Relocation Apr15A
      • 1196 Emergency Relocation
    • 0999 Bad dmClub numbers
    • 7000 Latest News and Updates
      • 7001 System Status and Notices
      • 7031 dmNews October 13
        • 1116 dmDeals
      • 7032 dmNews July 12
      • 7033 dmNews May 12
      • 7034 dmNews April 12
      • 7035 dmNews March 12
      • 7036 dmNews February 12
      • 7037 dmNews January 12
      • 7038 dmNews December 11
      • 7039 dmNews November 11
      • 7040 dmNews October 11
      • 7041 dmNews September 11
      • 7042 dmNews August 11
      • 7043 dmNews July 11
      • 7044 dmNews June 11
      • 7045 dmNews May 11
      • 7046 dmNews April 11
      • 7047 dmNews March 11
      • 7048 dmNews February 11
      • 7049 dmNews January 11
      • 7050 dmNews December 10
      • 7051 dmNews November 10
      • 7052 dmNews October 2010
      • 7053 dmNews September 10
      • 7054 dmNews August 10
      • 7055 dmNews July 10
      • 7056 dmNews May 10
      • 7057 dmNews April 2010
      • 7058 dmNews March 2010
      • 7059 dmNews February 10
    • 0025 Privacy Policy
  • 0100 Accounts: Credit, Orders and Payments & FAQ
    • 1236 Accounts: History and Roadmap
    • 0016 Payment Guide
      • 1234 AutoPay concepts & advice
      • 1228 AutoPay Calendar
      • 0111 Manual Credit and Debit Card Payments
      • 0117 PayPal Payments
      • 0112 UK Bank Payments
      • 0113 Bank Payments from outside the UK
      • 0114 Payment by cheque
      • 0116 Card Auto Top-Up (Deprecated)
      • 0108 AutoPay (deprecated)
    • 1231 Understanding orders and payments
    • 0103 Buying a Service For long term or Life
    • 0105 Problem Money Allocation
    • 0115 Claiming a payout from dmClub
    • 1232 Disconnection and Reconnecting numbers
    • 0022 AJL Test
    • 0109 Placeholder
  • 0012 Products
    • 3100 Number Ranges, changes and problems
      • 3101 Non Geographic (08) Number Service Charges
        • 1200 NGN Access Charges
      • 3120 UK Local number guide
      • 3131 UK 0844 numbers guide
      • 3133 UK 0870 number guide
      • 3134 UK 0871 number guide
      • 3110 Parallel migration process
      • 1159 08 Replacement Offer - July 2015
        • 1198 08 Changes July 2015: Background
      • 1204 Number FAQ and Solutions
      • 1208 Legacy GenX "T0" tariffs
      • 1238 Digital Mail Number Allocations from Ofcom
      • 1242 Number Porting
      • 1178 070 number range termination
      • 1179 0871 number range
    • 0010 dmConnect12
      • 1064 dmConnect12: History and Roadmap
        • 1073 dmConnect12: Release1 (Oct13a)
        • 1161 dmConnect12 Release2 (Jun14a)
        • 1172 dmConnect12 Release3 (Sep14a)
      • 1059 dmConnect12 : Instructions
        • 1060 dmConnect12: Setting up divert - Basic Mode
        • 1061 dmConnect12: Setting up divert - Medium Mode
        • 1062 dmConnect12: Setting up divert - Advanced Mode
        • 1075 dmConnect12: Using VoIP Trunk divert mode
        • 1074 dmConnect12: Using with a dmSwitchboard12
        • 1096 dmConnect12: How it works, a technical introduction
        • 1084 Setting up Zoiper Mobile with dmConnect12
        • 1094 dmConnect12: Making outbound calls from a PSTN phone
        • 1095 dmConnect12 : Call Costs & Records
        • 1097 Using dmAnswers with dmConnect12
        • 1098 Upgrading from dmConnect12 to dmSwitchboard12
        • 1100 dmConnect12: Setting up Voicemail
        • 1091 Setting up dmWebPhone with dmConnect12
        • 1235 Setting outgoing message (OGM) for dmConnect12 from browser
        • 1241 HowTo - Setup dmConnect12 with 2 OGMs
        • 1245 HowTo - Setup dmConnect12 with Customised TTS OGM
        • 1246 HowTo - Setup dmConnect12 with multi divert
        • 1258 HowTo - Add overflow Personal Extension to dmConnect12
      • 1063 dmConnect12: General Fault Finding
      • 1056 dmConnect12: User Case Studies
      • 1053 dmConnect12: Features
        • 1112 dmAnswers14
          • 1113 dmAnswers14: Using dmAnswers14 with dmConnect12
      • 1055 dmConnect12: Purchasing guide
      • 2071 dmConnect12: Upgrades and Add-ons
      • 1057 dmConnect12: Pricing
      • 1054 dmConnect12: FAQ Frequently Asked Questions
      • 1065 dmConnect12: Dealer Information
      • 1066 dmConnect12: ClubOps
      • 1067 dmConnect12: Embedded Notes
        • 1068 dmConnect12: OPH ControlX:Home
        • 1018 dmConnect12/PSB: OPH ControlX:Home
        • 1019 dmConnect12/PSB: OPH ControlX:CallHandling
        • 1069 dmConnect12: OPH ControlX:Divert
        • 1070 dmConnect12: OPH ControlX:Call Records
        • 1071 dmConnect12: OPH ControlX:Tariff
        • 1052 dmConnect12: OPH ControlX:DMC12Tariff
        • 1179 An14 Pak Email Templates
    • 0019 GenU General Help
      • 1203 Fault-finding VoIP handsets & Clients
      • 0107 Unclassified OnPageHelp
        • 1233 AutoPay OPH
      • 1237 Setting up voicemail OGM for dmConnect12 and dmSwitchboard12
      • 1244 Call Records Availability
      • 1249 GenU General: Feature List
        • 1250 GenU General: Web Prompt Studio Feature
      • 1251 GenU General: Web Prompt Studio - Getting started instructions
        • 1252 GenU General: WebPrompt Studio - Advanced Instructions
    • 5017 dmSwitchboard12
      • 5021 dmSwitchboard12: Getting started
        • 5022 dmSwitchboard12: Plan creation and editing
        • 5023 dmSwitchboard12: Setup Videos
      • 0400 dmSwitchboard12 Features
        • 5024 dmSwitchboard12 Extensions: Overview
        • 5025 dmSwitchboard12 Extensions: Reception
          • 5212 Reception Extensions - Advanced Options
        • 5026 dmSwitchboard12 Extensions: Team
          • 5213 Team Extensions - Advanced Options
        • 5027 dmSwitchboard12 Extensions: Personal
          • 5214 Personal Extensions - Advanced Options
          • 5041 Divert dmSwitchboard12 to PSTN
        • 5028 dmSwitchboard12 Extensions: Utility
        • 5066 dmSwitchboard12 Voicemail
          • 1108 PS12 voicemail OGMs
        • 5070 dmSwitchboard12 Call Records
        • 5071 PSTN Extension Calls
        • 5072 Transferring Calls with Mid Call Menu
        • 5200 dmSwitchboard12 Voiceover
          • 5203 dmSwitchboard12 Voiceover Instructions
          • 5204 Setting up Cloudsafe Filestore
          • 5209 Recording prompts over the phone
          • 5230 Move from CloudSafe to SwissDisk Instructions
        • 5210 SB12 Click2Call
        • 1005 dmSwitchboard12 Opening Hours Feature
        • 1004 dmSwitchboard12 CallerID and Enhanced Caller Info
        • 1139 dmSwitchboard12: Advanced SIP Diagnostics
        • 5073 dmSwitchboard12: Call Recording
        • 1247 Web Prompt Studio
      • 5043 The dmSwitchboard12 WebPhone
        • 5067 Getting Started with the WebPhone
        • 5044 How To Access the WebPhone
        • 5047 Adding WebPhone Users
        • 5048 Testing the WebPhone
        • 5056 Making and Receiving Calls and In-call Features
        • 5211 WebPhone Screen Popping
      • 5000 Using dmSwitchboard12 with SIP and Softphones
        • 5049 dmSwitchboard12: Start using dmSwitchboard12 with a SIP Phone
        • 5035 Retrieve your SIP credentials from dmSwitchboard12
        • 5050 dmSwitchboard12 guides: LAN checklist for VoIP
        • 5046 VoIP Testing and Test Resources
        • 5045 SIP Phones Synonyms
        • 5033 Bria for Android: Setup and Testing
        • 5034 Bria for iPhone and iPad: Setup and Testing
        • 5042 CounterPath's X-Lite 4: Setup and Testing
        • 5005 Gigaset N300A IP: Setup
        • 5008 Grandstream GXP2000: Setup
        • 5007 Linksys Sipura IP SPA922: Setup
        • 5006 SIPPolycom SoundPoint IP 331: Setup
        • 1080 Using dmConnect12/dmSwitchboard12 with FreePbx
        • 1255 Setting up Zoiper Desktop Application
      • 5106 dmSwitchboard12 Call Costs
      • 5020 dmSwitchboard12 Case Studies
      • 1041 dmSwitchboard12 ClubOps
        • 1045 dmSwitchboard12 ClubOps:Contracts Creation
        • 1046 dmSwitchboard12 ClubOps:Upload & Download SB12 plans
      • 1013 SB12 Contracts
      • 1011 SB12: FAQ Frequently Asked Questions
      • 1173 dmSwitchboard12: Upgrades and add-ons
      • 1007 dmSwitchboard12: History & Roadmap
        • 5055 dmSwitchboard12 Release2 (May13a)
          • 1010 dmSwitchboard12: Migration from V1 to V2 Instructions
        • 1162 dmSwitchboard12 Release3 (Jun14a)
        • 1171 dmSwitchboard12 Release4 (Sep14a)
      • 1175 dmSwitchboard12 General Fault-finding
    • 0017 dmAnswers14
      • 1136 dmAnswers14: Getting started instructions
        • 1122 dmAnswers14: Setting up dmAnswers14 Message Desk on dmConnect12
        • 1124 dmAnswers14: Setting up dmAnswers14 FrontDesk on dmConnect12
        • 1129 dmAnswers14: Installing dmConsole on Android
        • 1123 dmAnswers14: Installing dmConsole on iPhone/iPad
        • 1163 dmAnswers14: Initial Setup ProTime Customer Guide
        • 1164 dmAnswers14: Initial Setup ProTime Pro Guide
      • 1120 dmAnswers14: Features
        • 1140 dmAnswers14: MessageDesk
        • 1166 dmAnswers14: FrontDesk
        • 0104 dmAnswers14: dmConsole
          • 1135 dmClub: QuickLinks
        • 1167 dmAnswers14: Agent Handling Mode
        • 1149 dmAnswers14: Transfer Modes
        • 1134 dmAnswers14: Notifications
        • 1168 dmAnswers14: Call Records
      • 1121 dmAnswers14: Pricing
      • 1132 dmAnswers14: Purchasing guide
      • 1138 dmAnswers14: Money-saving tips
      • 1125 dmAnswers14: FAQs
      • 1130 dmAnswers14: Additional terms and conditions
      • 1131 dmAnswers14: Advanced topics
        • 1126 dmAnswers14: Basic agent training
        • 1133 dmAnswers14: History and roadmap
          • 1137 dmAnswers14: Version1 Beta1 Release Notice (AN14v1b1)
          • 1170 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
          • 1174 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
          • 1188 dmAnswers14: version 2 Commercial Gold Release Notice An14v2cg
      • 1169 dmAnswers14: General Fault-finding
      • 1144 dmAnswers14: Dealer FAQs
      • 1145 Templates and Messages
      • 1146 CustOps
      • 1148 Embedded Notes
        • 1127 Installing dmConsole
        • 1248 Clubhouse Lockout
      • 0018 dmAnswers14: Paks for fixed costs
        • 1181 dmAnswers14: Pak Pricing
        • 1182 dmAnswers14: Pak FAQ
        • 1183 dmAnswers14: Pak Records
    • 0023 dmConnects App
    • 0024 dmConnects API -RFC
    • 5100 dmCalls12
      • 5101 dmCalls12 Features
      • 5102 dmCalls12 Tariffs
      • 5221 dmCalls12 Indirect Access
      • 5103 dmCalls12 Faultfinding 5103
      • 5220 dmCalls12 Reporting Problem Destinations
      • 5104 dmCalls12 Supplementary Terms and Conditions
      • 0120 dmDialler
    • 3310 dmVoice and dmFax
      • 3311 Getting started with dmVoice
      • 3312 Getting started with dmFax
      • 3313 Set up your voicemail message for dmVoice
      • 3314 Access your voicemail
      • 3315 View a list of calls or messages you've received
      • 3316 dmFax fax to email settings
      • 3317 Sample voice messages
      • 3318 Sample fax messages
      • 3320 Control dmVoice or dmFax online
      • 3321 Control dmVoice or dmFax over the phone
      • 3323 Change my dmVoice or dmFax email or PIN
      • 3324 Change dmVoice divert settings
      • 3325 dmVoice voicemail and notification settings
      • 3326 Change dmFax divert settings
    • 5081 ProTime
      • 5095 ProTime topics
      • 5082 Setup ProTime for dmSwitchboard12
      • 5083 Full Service ProTime dmSwitchboard12
      • 5084 50/50 ISU ProTime for the dmSwitchboard12
      • 5085 DIY dmSwitchboard12
      • 5090 dmSwitchboard12: Initial Setup Planning Sheet Guide
      • 5096 ProTime Supplementary Terms and Conditions
      • 1223 ProTime: Designing your Business Call Flow
      • 0110 ClubTime - Free Pro Support, solutions
      • 1257 ProVoiceover for Cn12, Sb12
    • 0011 dmConnect Classic
      • 3511 dmConnect: Diverting to VoIP
      • 1106 dmConnect: Buyers Guide
      • 1107 dmConnect: Upgrade options
    • 3410 dmSwitchboard Classic
      • 3420 Getting started part 1 - script wizard
      • 3421 Getting started part 2 - sounds wizard
      • 3422 Media players on the PC
      • 3424 Controlling your dmSwitchboard over the phone
      • 3426 dmSwitchboard: create an information line
      • 3427 dmSwitchboard: create your own recorded voice prompts
      • 3430 Development numbers
      • 3460 dmSwitchboard MidCallServices
      • 3440 dmSwitchboard FAQs
      • 3412 Minimum usage on 070 dmSwitchboard
    • 4110 dmAnswers Classic
      • 4120 How it works, and how to sign up
      • 4130 dmAnswers and dmSwitchboard
      • 4140 How much does it cost?
      • 4150 dmAnswers FAQs
    • 2110 dmCalls Classic
      • 2112 Getting started
      • 2120 Access
      • 2121 Dialling options: how to make a call
      • 2122 Command and Help modes
      • 2130 Security
      • 2131 Address book
      • 2132 Online itemised calls
      • 2133 Voice training
      • 2150 dmCalls: Frequently Asked Questions
      • 2111 Your prepay account is not ready
    • 1155 dmWorkflow Service Management
      • 1156 An14 CallCentres - Using dwfManagement screens
        • 1151 An14 CC Management - Menu (OPH)
        • 1152 An14 CC Management - CCMan (OPH)
        • 1153 An14 CC Management - Calls Report (OPH)
        • 1154 An14 CC Management - Call Details (OPH)
      • 1150 dwfManagement Embedded Note - Login
    • 0118 Future Features
  • 0014 Dealer Area
    • 1402 Dealer Introduction
      • 1403 Dealer commission structure
      • 1404 Dealership levels
        • 1420 Classic Dealership Supplementary Terms & Conditions
        • 1421 Pro Dealership Supplementary Terms & Conditions
        • 1422 Wholesale Dealership Supplementary Terms & Conditions
      • 1405 dmClub dealer business plan
      • 1407 dmClub Dealer FAQs
      • 1408 Getting Support for Dealers
      • 1410 Dealer Terms and Conditions
      • 5105 Tariff Guide for Gen-U Products
      • 1240 Dealer Introduction Meeting
    • 1700 Dealer News
      • 7060 Latest Releases and Updates
        • 1119 Pro Dealer Upgrade Oct13
        • 5040 dmSwitchboard12 Gold Release
        • 5037 dmSwitchboard12 Beta 2
        • 7061 UK GEO ALL
        • 7068 dmABS 1.5.E
        • 7069 dmABS 1.5.F
        • 7070 dmABS-1.6
        • 1679 dmABS Affiliate Sales Engine
        • 1680 dmABS Adapted Sales Engine
        • 7067 dmABS tips and tricks
      • 1600 Latest Newsletter
      • 1601 Newsletter Archive
        • 1620 dmBiz October 13
        • 1621 dmBiz September 12
        • 1622 dmBiz July 12
        • 1623 dmBiz May 12
        • 1624 dmBiz Apr 12
        • 1625 dmBiz Mar 12
        • 1626 dmBiz Feb 12
        • 1627 dmBiz January 12
        • 1628 dmBiz December 11
        • 1629 dmBiz November 11
        • 1630 dmBiz Oct 11
        • 1631 dmBiz Sep 11
        • 1632 dmBiz Aug 11
        • 1633 dmBiz Jul 11
        • 1634 dmBiz Jun 11
        • 1635 dmBiz May 11
        • 1636 dmBiz Apr 11
        • 1637 dmBiz Mar 11
        • 1638 dmBiz Feb 11
        • 1640 dmBiz Jan 11
        • 1641 dmBiz Dec 10
        • 1642 dmBiz Nov 10
        • 1643 dmBiz Oct 10
        • 1644 dmBiz Sep 10
        • 1645 dmBiz Aug 10
        • 1646 dmBiz Jul 10
        • 1647 dmBiz Jun 10
        • 1648 dmBiz May 10
        • 1649 dmNews Apr 10
        • 1650 dmNews Mar 10
        • 1651 dmBiz Feb10
        • 1652 dmBiz Jan 10
        • 1654 dmBiz Dec 09
        • 1655 dmBiz Nov 09
        • 1656 dmBiz Oct O9
        • 1658 dmBiz Sep 09
          • 1657 BTR Grand Prix
        • 1659 dmBiz Aug09
        • 1660 dmBiz Jul09
    • 0015 Dealer Products
      • 1513 Selling dmSwitchboard12 Online
        • 1673 Selling dmSwitchboard12: Get Started
        • 5107 dmswitchboard12.com Introduction
        • 5108 Affiliate Site Text Substitutions
        • 5201 Affiliate Site CSS Customisation
        • 5109 dmSwictboard12.com On Your Own Domain
        • 1687 eComponents
        • 5222 Selling dmCalls12
        • 1698 SEO (Search Engine Optimisation) - Get Started
        • 1699 SEO (advanced) - Move up the rankings
      • 1110 The Voucher System
        • 1111 Voucher API Demo
      • 1522 eComponents: Building Your Own Sales Site
        • 1529 Getting started with eComponents
        • 1530 eComponents: Number Chooser
        • 1531 eComponents: Checkout
        • 1532 eComponents: Mini Trolley
        • 1533 eComponents: Call Cost Explorer
        • 1534 eComponents: Dealer Registration
        • 1535 eComponents: Universal Product
        • 1539 eComponents: Tracking
        • 1540 eComponent and eShop CSS Customisation
        • 1541 Access your customer's trolley client-side
        • 1523 eComponents: FAQ
        • 1545 Using the eShop
      • 1683 Dealer Marketing Resources
        • 1685 Graphic Ads
        • 1684 Text Ads
        • 1686 Flash ads
      • 1520 Sales Tracking and Reporting
        • 1514 Video: Introduction to campaign analysis
        • 1675 Campaign basics: Choose your marketing mix
          • 1676 Campaign basics: Start some campaigns
          • 1677 Campaign basics: Tag your campaigns
          • 1678 Campaign basics: Refine your campaigns
          • 1681 Hand-coding Total Sales Tracking (TST) tags
          • 1682 Examples of Total Sales (TST) tagged URLs
    • 1230 Dealer Commission Guidelines
    • 1409 AutoSettle for Pro/Wsl dealers
  • 0102 Clubhouse Messages
    • 1012 New dmConnect12 service
    • 1197 Lose 08 NOW
    • 1201 CHMsg: 03 Numbers Special Offer
    • 1202 CHMsg: 08 replacement offer
  • 9999 Embedded Notes
    • 1099 CSE Demo
      • 3253 Help for OldMessages
      • 7200 Help for dmAdmin Home
      • 7201 Help for dmAdmin Contact
      • 7202 Help for dmAdmin AllTalk
      • 7203 Help for dmAdmin Commission
      • 7204 Help for dmAdmin Settings/Basic
      • 7205 Help for dmAdmin Settings/AffiliateBrand
      • 7206 Help for dmAdmin Settings/ClubhouseSalesLinks
      • 7207 Help for dmAdmin Portfolio
      • 7208 Help for dmAdmin Authorisations
      • 7209 Help for dmAdmin UserLookup
      • 7210 Help for dmAdmin Orders
      • 7211 Help for dmAdmin SalesAnalysis
      • 7212 Help for dmAdmin TariffGuide
      • 7213 Help for dmAdmin BTR/Sessions
      • 7214 Help for dmAdmin BTR/Orders
      • 7215 Help for dmAdmin BTR/Commission
      • 7216 Help for dmAdmin BTR/DownstreamDealers
      • 7217 Help for dmAdmin BTR/Customers
      • 7219 Help from BTR/Welcome
      • 7221 Help for dmAdmin Add Dealers
      • 7222 Help for dmAdmin Wholesaler Commission
      • 7223 Help for dmAdmin Wholesaler Dealers
      • 7224 Help for dmAdmin Wholesaler Dealer Activity
      • 7225 Help for dmAdmin Wholesaler Dealer Orders
      • 7230 Help for BTRLive/Welcome
      • 7231 Help for BTRLive/Sessions
      • 8933 Help for dmAdmin BTR/Sessions
      • 8934 Help for dmAdmin BTR/Orders
      • 8939 Help from BTR/Welcome
      • 8940 Help for BTRPreview/Welcome
      • 8941 Help for BTRPreview/Sessions
      • 9500 Dealer Marketing Resources
      • 9501 Range, service and plan
      • 9502 Landing page
      • 9503 TST for adverts
      • 9504 Resource type
      • 9510 Text ad options
      • 9511 Graphic ad options
      • 9512 Flash ad options
      • 9514 Product family options (adverts)
      • 9515 Product family options (embedded)
      • 9516 Number signup options
      • 9517 Number Chooser and Trolley options
      • 9518 Dealer signup options
      • 1239 Brand Parameter Reference
      • 1243 DLROrders
    • 0067 Bug reporting: Advanced
      • 0801 dmCommunity STAFF discussion
      • 1000 Test of CMS templated ANTs
      • 1003 On Page Help for ADMCommission
      • 1020 Dealer Marketing Resources
      • 1021 Resource type
      • 1022 Ads - Range, service and plan
      • 1023 Landing page
      • 1024 Text ad options
      • 1025 TST for adverts
      • 1026 Graphic ad options
      • 1027 Flash ad options
      • 1028 Wizard: Dealership
      • 1029 Choose your eComponent
      • 1030 Arbitrary extra parameters
      • 1031 TST for eComponents
      • 1032 Number Chooser options
      • 1033 Range, service, plan, gold, area
      • 1034 Wizard: Track: Dynamic Parameters
      • 1035 Wizard: Checkout: options
      • 1036 Wizard: Mini Trolley: options
      • 1037 Wizard: Call Cost Explorer: options
      • 1038 Dealer signup options
      • 1039 Product family
      • 1040 Wizard: Universal Product: options
      • 1079 TST for eComponents
      • 1082 Dealer Marketing Resources
      • 1085 Dealer signup options
      • 1086 Product family
      • 1087 Choose your eComponent
      • 1088 Number Chooser and Trolley options
      • 1089 Arbitrary extra parameters
      • 1090 Dealership and eComponent Server details
      • 1092 Resource type
      • 1093 AJL Test Note
      • 1512 Introduction to the dmClub business
      • 1639 WEBINAR: Introducing eCom 2.0
      • 1653 dmClub Skunk Works
      • 1661 Advertising advice and copy
      • 3250 Help for Clubhouse home page
      • 3251 Help for Clubhouse settings page
      • 3252 Help for Clubhouse login page
      • 3327 Check calls and messages for voice or fax number
      • 3328 Phone login to your Control Number
      • 3329 Divert Controls (over the phone)
      • 3330 Add, remove or modify stored phone numbers
      • 3332 Disable or enable my mailbox
      • 3351 Unified Messaging FAQ
      • 3411 History and roadmap
      • 5001 dmSwitchboard12: General Tab
      • 5002 Switchboard Plan: on-page help
      • 5003 Line Usage: on-page help
      • 5004 VoIP Settings: on-page help
      • 5009 Cisco: setup
      • 5010 Embedded help for Switchboard12
      • 5011 dmCalls12
      • 5012 dmCalls12_2
      • 5013 dmCalls12
      • 5014 dmCalls14
      • 5015 Call records
      • 5016 Account_Thanks_OPH
      • 5019 ProTime Initial Setup: PRO-SB-12-ISU
      • 5030 dmSwitchboard12 ProVoiceover
      • 5031 Demo dmNotes Embedded Video
      • 5036 dmSwitchboard12: Caller Identity and Enhanced Caller Identity feature
      • 5038 Fault finding guides: introduction
      • 5039 Fault finding guide: my UK local telephone number does not work
      • 5051 dmSwitchboard12 Alpha Trial
      • 5053 Welcome to the dmSwitchboard12 Alpha
      • 5054 dmSwitchboard12 Alpha Dealers - Welcome!
      • 5057 Placeholder note for RGD
      • 5058 Placeholder note for RGD
      • 5059 Placeholder note for RGD
      • 5060 Instruction styles
      • 5068 Webphone
      • 5074 dmNote 5074 - Placeholder
      • 5075 dmNote 5075 - Placeholder
      • 5205 New dmSwitchboard12 service
      • 5229 Testing Testing
      • 7010 Personal Numbers Announcement
      • 7011 0870 Changes
      • 7012 0870 Number Solutions
      • 7020 August 09 0870 tariff changes
      • 7062 dmConnect Pro
      • 7063 VFSw Tariff2
      • 7064 dmABS 0.2
      • 7065 Site Merge
      • 7100 Help for dmAccount AddCredit
      • 7101 Help for dmAccount Summary
      • 7102 Help for dmAccount Auto Top-Up
      • 7103 Help for dmAccount Transactions
      • 7104 Help for dmAccount Alerts
      • 7105 Help for dmAccount Earnings
      • 7106 Help for dmAccount Contact
      • 7107 Help for dmAccount Order
      • 7108 Help for dmAccount Order [+]
      • 7109 Help for dmAccount Earnings_Zoom
      • 7110 Help for dmAccount CPILinker
      • 7220 August 09 0870 tariff changes
      • 7232 Help for BTRLive/Orders
      • 7233 Help for BTRLive/OldAnalysis
      • 7234 Help for BTRLive/OldOrders
      • 7240 Latest News
      • 7241 Get started in 19 minutes
      • 7242 Your Dealer Manager
      • 7243 On the Roadmap
      • 7244 Other News
      • 7245 White papers
      • 7246 dmAdmin - dmClub Briefing
      • 7247 dmAdmin - What Next?
      • 7248 Your dmClub account manager (RGD)
      • 7249 Reserved panel for future DSX
      • 7250 Your dmClub account manager
      • 7251 Reserved panel for future DSX
      • 7252 Reserved panel for future DSX
      • 7253 DSX panel
      • 7254 Your dealership (Classic)
      • 7255 Your dealership (Pro)
      • 7256 Your dealership (Wholesale)
      • 7257 Your dealership (WholesalePro)
      • 7500 Internal Sugar Evaluation
      • 7501 Welcome
      • 7510 On the Roadmap
      • 7511 New dmClub products: the road to market
      • 7512 Quicker Dealers: Preview release
      • 7597 Summer 2010 candidate: dmCRM
      • 7598 Summer 2010 candidate: dmPABX
      • 7599 Summer 2010 candidate: dmCalls 2
      • 7700 Welcome message for dealers
      • 7701 Webphone welcome placeholder
      • 8240 Latest News
      • 8241 Getting Started
      • 8242 Your Dealer Manager
      • 8243 On the Roadmap
      • 8245 White papers
      • 8246 dmAdmin - dmClub Briefing
      • 8247 dmAdmin - What Next?
      • 8249 CSE Content Preview
      • 8250 CSE Content Preview_dmAdmin
      • 8251 CSE Content Preview_dmAdmin_Settings
      • 8254 Your Classic Dealership
      • 8300 CSE example
      • 8913 Help for dmAdmin BTR/Sessions
      • 8914 Help for dmAdmin BTR/Orders
      • 8919 Help from BTR/Welcome
      • 8920 Help for BTRLive/Welcome
      • 8921 Help for BTRLive/Sessions
      • 8922 Help for BTRLive/Orders
      • 8923 Help for BTRLive/OldAnalysis
      • 8924 Help for BTRLive/OldOrders
      • 8970 dmABS 1.6
      • 9998 DIV grabber
      • 5215 OPH dmCalls12 General
    • 1001 UMWelcome_C
      • 1002 ANT-T2UMWelcomeC
      • 1008 Dealer Marketing Resources
      • 1014 RESERVED FOR RGD CP3-075
      • 1015 RESERVED FOR RGD CP3-075
      • 1016 RESERVED FOR RGD CP3-075
      • 1083 dmABS-1.6
    • 3210 ControlX/Answering
      • 3211 ControlX/DMCDivert
      • 3212 ControlX/FaxSettings
      • 3213 ControlX/GatewayX
      • 3214 ControlX/Schedule
      • 3215 ControlX/DMCLog
      • 3216 ControlX/Home
      • 3217 ControlX/NotificationSettings
      • 3218 ControlX/PDNGeneral
      • 3219 ControlX/PNDivert
      • 3220 ControlX/PNLogIdx
      • 3221 ControlX/SBHome
      • 3222 ControlX/SBScript
      • 3223 ControlX/Sounds
      • 3224 ControlX/Status
      • 3225 ControlsX/Switchboard
      • 3226 ControlX/Voicemail
      • 3227 ControlX/VoiceSettings
      • 3228 ControlX/T2Tariff
      • 3229 Manage your dmConnect divert settings
      • 3230 ControlX/DeptSetup
      • 3231 ControlX/Greet
      • 3232 ControlX/OrgType
      • 3233 ControlX/ReceptionSetup
      • 3234 ControlX/Schedule
  • 0101 Operator Procedures
    • 5206 dmSwitchboard Operator Procedures
      • 5207 dmaCC Operator Guide
      • 5208 DMCAdmin Vouchers OPH
      • 8110 dmCallsEng/CCNumMan
      • 8111 dmCallsEng/CSMan
      • 8112 dmCallsEng/DDIAccessMan
      • 8113 dmCallsEng/DDICLIAccessMan
      • 8114 dmCallsEng/DDICLIEdit
      • 8115 dmCallsEng/DDICLIForm
      • 8116 dmCallsEng/DDIForm
      • 8117 dmCallsEng/DMALog
      • 8118 dmCallsEng/FailedCalls
      • 8119 dmCallsEng/GenXMail
      • 8120 dmCallsEng/ImportForm
      • 8121 dmCallsEng/LCRForm
      • 8122 dmCallsEng/LCRMan
      • 8123 dmCallsEng/MonthOverview
      • 8124 dmCallsEng/Overview
      • 8125 dmCallsEng/Recycler
      • 8126 dmCallsEng/ReleaseForm
      • 8127 dmCallsEng/RouteForm
      • 8128 dmCallsEng/RouteMan
      • 8129 dmCallsEng/RTAccWatch
      • 8130 dmCallsEng/TariffMan
      • 8131 dmCallsEng/TransSummary
      • 8132 dmCallsEng/TRF_OB_Edit
      • 8133 dmCallsEng/TRF_Outbound
      • 8134 dmCallsEng/INREdit
      • 8135 dmCallsEng/INRIndex
      • 8151 VOAdmin/ServAcc
    • 1076 Voucher Procedures and OPH
      • 1049 OPH VoucherBatchCreation
      • 1051 Voucher Edit
      • 1050 Voucher Manager
      • 1077 Template Voucher Issue Form
      • 1078 Template Voucher Issue Form OPH
    • 1253 AutoPay operations
  • 0042 Express Support
    • 1210 Account balance problems
    • 1218 General problems with account funding
    • 1224 I want my number reconnected
    • 1225 My account balance is shrinking too quickly
    • 1211 My telephone number isn't working
    • 1212 My fax number isn't working
    • 1213 I can't login to my clubhouse
    • 1215 I'm trying to buy a new number but your website won't let me
    • 1219 I have a general call-handling problem
    • 1214 My number's control panel isn't working
    • 1220 I’m having a problem with one of your websites
    • 1299 I've got a problem not covered here
    • 1217 Faxes are garbled
    • 1221 General message notification problems
  • 0099 Editors' Area
    • 1177 Notes Number Management
    • 1199 Small Projects Backlog
  • 1205 Payment Administration Guide
  • 1206 CCAssist
  • 1222 Customer VOIP tips
  • 1207 Making outbound calls from the Phone network
  • 1229 Keeping your number
  • 0998 0161 Nuisance calls
  • 1157 OPH PSB Call Records
  • 1301 club.dm end of life
  • 9997 03 Numbers Sales Test Page
  • 1246 OPH for Support Tools
  • 1254 ExcessiveTelcoDrain
  • 9996 Demo of FedSessKey pass through
  • 0013 Support
  • 7702 Credit Retirement
  • 1256 dmClub Number API
    • 0106 AutoPay with Direct Debit
      • 1226 Setting up AutoPay
      • 1227 Tuning AutoPay
  • 1180 dmAnswers migration
CONTENTS
#1131

dmAnswers14: Advanced topics

Breadcrumb

  1. Home

Main navigation

  • Home
Powered by Drupal
dmNotes26
Show All Steps

 

dmAnswers14 advanced topics

These notes are provided to the curious. They are not part of our recommended reading for general users.

#1126 dmAnswers14: Basic agent training

   How do dmAnswers14 agents know how to handle calls?

#1133 dmAnswers14: History and roadmap

   Origins, evolution and (publically visible) future plans for the dmAnswers14 service