dmClub dealer frequently asked questions

How much money can I earn with dmClub?

For more information about the dmClub commission structure, click here (dmNote 1409).

Do I have to pay dmClub for the free accounts I give to my customers?

No.

What is your policy on privacy?

Digital Mail Ltd take privacy very seriously, we have a reputation for integrity which we jealously guard.

Customer Message Content and settings, are absolutely confidential, with the only exceptions of legal, ethical cases, or where the customer has requested that we access the content to assist in the smooth running service.

Customer Details are only visible to the Customer, Digital Mail LTD, and the Virtual Operator, with the exceptions of above. It is our policy never to release customer information to external marketing parties. Any breach of this would probably result in the staff member being fired. Digital Mail are registered and will abide by the Data Protection Act.

How do I change a customer's email address?

The customers themselves can change their email forwarding address for their dmVoice and dmFax numbers.

This does not alter their login ID. This is their Customer ID for dmClub, and the email address they use to log in at http://my.dmclub.net. This does not change, even if a customer changes their forwarding address.

How does dmClub protect my investment in my clients?

• dmClub allows the dealer the option to 'white label' the service.
• dmClub treats the customer relationship as strictly private, see section on privacy.
• dmClub never, ever, offers competing services to the dealers customers, and customer care queries are answered under your brand name.
• Should the dealer select to market The Digital Mail Brand, dmClub guarantees to maintain and respect the dealers "ownership" of the Client in perpetuity.

What if I don't want to offer certain services to my customers?

That's ok with us, but be aware your competitors may choose to do so and your customers may ask you for the new products.

What if I want to make a suggestion, complaint or improvement?

Please let us know by e-mail at the following address: support@dmclub.net

Each e-mail will be assigned a "ticket" number which can be used to identify your correspondence with us.

To help us understand your point (which may be more obvious to you than it is to us!) please consider the following information:

We would like to offer the ideal service, that works in an obvious way, and does exactly what you expect it to do. We can get there quicker with your ideas and suggestions.