How to make a payment to dmClub from outside the UK
Payments from outside the UK can be transferred directly into the Tangerine Telecom bank account, however this is subject to an additional £8.00 to cover our bank's charges.
Our bank account details are:
| Account Name: | Tangerine Telecom Limited T/A dmCub |
| Bank Name: | HSBC UK |
| Bank Address: | The Helicon, 1 South Place, London EC2M 2UP |
| IBAN: | GB22HBUK40030452315475* |
| Account number: | 52315475 |
| Sort Code: | 40-03-04 |
| BIC Code: | HBUKGB4106J |
Transfers must be in pounds sterling, for the invoiced amount plus £8.00 to cover our bank's charges.
The beneficiary must be Tangerine Telecom Ltd, and the details of the payment should be one of the numbers in your account.
We regret that if you name the beneficiary and payment details as something that does not relate to our company and business, then we shall suspend the payment and may request that you reverse it. Should you fail to reverse it within 6 months, then the sum may be forfeit to cover our administration costs.
We deeply regret having to have such a firm policy, but we have to handle our customers' funds ethically and responsibly.
Please give your bank your dmClub telephone number to use as a reference so that we can identify the source of the transfer. Our bank will then notify us of the credit to our account with this number as reference.
When the transfer is made, please ask your bank for the number of the transaction and the date when the funds should appear in our account, then notify us of these by email so that we know you have paid us.
example email to support
why not use this as a template?
To: support@dmclub.net
From: CustomerName@gmail.com
subject: payment into my account
Dear Support,
I have arranged an international bank transfer for credit into my dmClub account. Here are the details:
My DMID: CustomerName@gmail.com (the login email address for your account)
Orders to be paid off: Please pay off all my outstanding orders
Sum to be credited: £500
Expected arrival date: mon 14 Dec 2015
Sending bank: The ABC Bank of New York
Please text me to confirm arrival: +1-212-123-1234
Regards
A customer