Your prepay account is not ready
After reading this section you will know:
- Why you can use Pay As You Go immediately but not prepay
- How and when you will contacted if you requested a prepay account
- How long it takes to process a Prepay account application
- What to do if you are not contacted
Why you can use pay as you go immediately but not prepay
You will usually receive authorisation to use our Pay As You Go access option within just a couple of minutes of registration.
Because the cost of calls using the Pay As You Go option is charged to your phone bill there is no need to give us any card details so you can use it straight away. You will be sent an email letting you know the moment Pay As You Go access has been activated.
However if have also requested the Prepay option which will give you access to over billion people in 19 countries at our 5p per minute (+VAT) rate, we need to call you. This call is to obtain credit or switch card details so we can then transfer an initial deposit into your account.
This is why you will be able to use dmCalls Pay As You Go almost immediately but will have to wait a few hours before you can use the Prepay option.
How and when you will contacted if you requested a prepay account
If you request Prepay then we will telephone you obtain your credit or switch card details within the following time frame:
| When you applied | When we will call you |
|---|---|
| Before 2 PM on a working day | That day |
| After 2 PM OR weekends/holidays | The next working day |
How long it takes to process a prepay account application
Once we have spoken to you on the phone it should take no more than 2 hours to set up your account.
As soon as your account is activated and ready to use we will send you an email letting you know. Occasionally we are forced to decline a dmCalls Prepay application, in this case we will also inform you by email as soon as this happens.
What to do if you are not contacted
If you are not contacted within the time frame detailed above then please call 020 7060 2000.