New features of dmSwitchboard12 version 2
Phone-based prompt recording studio
- Have your own voice instead of the computer generated voice for all the prompts recorded over the phone
Advanced Reception Extension Options
- Customisable meny items (including links to other reception, team and personal extensions)
- Default behaviour on no-response
Advanced Team Extension Options
- Custom actions with when of hours (e.g. Transfer to other extension)
- More advanced sound options when people are queuing for the next team member to answer their call
Advanced Personal Extension Options
- Custom actions with when of hours (e.g. Transfer to other extension)
- More advanced sound options when people are waiting for a person to answer when calling directly
Improved CallerID information
- More standards compliant
- Additional clarification of the call purpose and path
Click to call for WebPhone
- Trigger outbound phone calls with a web hit (e.g. from CRM, Address book, wiki, spreadsheet)
WebPop for WebPhone
- Inbound phone calls can pop a customised web screen to provide call handling background information when you need it
Improved dmNotes help system
- Faster, with better menus and search facilities
FAQ
Which version am I on?
Each plan has its own version. If you hold your mouse over the plan's name, an infotext will show its version (eg "SB12 version=2")
When you create or edit (make a new version of) a plan, the version is determined by the "SB12 Service Version" setting in the General tab of the switchboard's control.
Do I have to upgrade my SB12 from version 1 to version 2?
No: you do not need to upgrade your SB12 immediately.
Yes: we will sunset version 1 of SB12 in the future.
How do I upgrade?
See #1010 Migration Instructions for details and advice on this
I am concerned about the upgrade process, what should I do?
Contact the support department, and they can address any specific concerns, and you help you check that you have a trouble free upgrade.
How often do you intend to upgrade your SB12 product?
There are many "almost invisible" patches that occur frequently.
2-3 times per year, there will be big "Version" upgrades, which you will be notified of, and will have significant changes. There will usually be a "Preview" period, when "early experience" customers have a go before the general customer base.
Roadmap and history
(23 jul 2013) my.dmclub.net "live release"
dmSwitchboard12 Version 2, is now released and is the default version of the system for all customers. Customers running Version 1 can upgrade when convenient.
(22 may 2013) my.prev1216.dmclub.net "preview release"
We are issuing a preview copy of on my.prev1216.dmclub.net as of 22 may 2013. The system is tested, but we hvae done the full instructions update. When the system has had enough outside use, and we have done more instructions we will release it to the overall customer base (my.dmclub.net). Estimated jun/jul13.