Introduction to dmSwitchboard

dmSwitchboard overview

When we designed dmSwitchBoard, we wanted to open up the power of our exchanges to dmClub members to use in a manner that worked with and enhanced their business methods. We have tried to create a service that is useful, flexible and powerful, yet easy to use. This is the first public release of dmSwitchboard, but there will be future releases of changes, improvements and add-ons.

Components of dmSwitchboard

A switchboard consists of a Script, Sounds and Settings.

  • Script defines a set of departments all linked from the reception department.
  • Sounds are the actual sounds played to callers (eg. "Welcome to Jones The Bootmaker").
  • Settings are parameters controlling peripheral functions such as voicemail and notification.

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