dmClub dealer news - March 2010
In this issue:
New look Clubhouse shortens sales path
dmNews relaunches, customers talk back
Would you like a dealer discussion area?
In other news...
New look Clubhouse shortens customer sales path
Last week, we released a round of improvements to the customer Clubhouse. As well as some general polishes to update the look and feel of the Clubhouse, we've changed a few things that we hope will
help both you and your customers.
For customers, it's easier to find your way around the Clubhouse. New icons, improved mouseover help text and simpler layout make navigating the Clubhouse and managing numbers a more intuitive
experience.
What's in it for you? We've shortened the sales path for account top-up, and made it easier for customers to add new services. So, for you, the Clubhouse upgrade means quicker, easier sales, better customer retention and more commission each month.
dmNews relaunches, customers talk back
Along with the Clubhouse upgrade, we also relaunched the dmNews customer newsletter last month. Like dmBiz, it's a mixture of news, account updates and tips for getting the best from dmClub.
In this edition, we also asked customers to vote on what we should update, change or develop next. Here are the results we got:
The most popular suggestion was a better way for customers to change their login email - so we're looking at whether this can be done.Do you have ideas for things we could change or develop? Drop us a line: dealersupport@dmclub.net.
Would you like a dealer discussion area?
As part of
Skunk Works, we're putting a forum system in place. A few dealers have suggested to us that it'd be useful to have a discussion area where all you dmClub dealers can chat amongst yourselves, bounce suggestions back to dmClub and so on.
Would you be interested? If you reckon this'd be useful, please email us - dealersupport@dmclub.net - and let us know, and we'll see what we can do.
In other news...
Skunk Works is ticking over...we're busy restructuring the dealership model...the second BTR Grand Prix launches in April... and we've got a release coming up in the next week or two that'll make it easier for you to market your dealership. Onwards and upwards!
Get in touch
Tell us what's on your mind. Email: dealersupport@dmclub.net