Thu 28 Mar - DNS outage
It never rains. Hot on the heels of the Server4You outage comes a brief outage from our long time DNS hosts, CloudfloorDNS. Back now, but it's time to move to Cloudflare. Apologies for anyone trying to access services at around 10am this morning.
Fri 22 Mar - Web server outage - Resolved
Following water ingress at a datacentre in Strasbourg, the power supply to our main webserver was interrupted. We were told it would be back up yesterday evening, but that didn't happen, and now they're just saying they can't give a concrete ETA.
So this server is running on a standby machine, but it's a lot less powerful than the main one, so there may be performance and functional issues - please report any such occurrences to support@dmclub.net (our ticket system is still operational).
Apologies for the inconvenience, and we hope to restore full service today.
Call handling will not have been affected.
Update Sat 23 Mar
So they're still having problems, but we were able to create a new production server with a different hosting company and have now switched to that one. We will likely not be renewing our contract with the previous hosting company (the way thay handled the outage was not acceptable).
There could be one or two teething problems with the new server, but most functions have been tested and found to work correctly.