2018-10-15 07:30 Major GenU calls outage
Our main PSTN gateway partner for GenU is experiencing an outage (since midnight?), which will affect all GenU services - they will be unable to forward calls to phones, and be unable to make outbound calls to phones. VOIP diverts should be unaffected. Also dmAnswers14 will be affected. Apologies for this - obviously we have contacted the carrier responsible, and hope they'll have it fixed within the hour.
2018-08-22 Delayed calls billing issue
Customers on "XU" tariffs may have noticed that they've not been fully billed for their calls over the last week. This was due to an internal system malfunction that has now been fixed. This means that there may be mild "bill shock". We will try to spot any accounts adversely affected and lend them some credit to avoid loss of service. Apologies for this.
2018-08-06 07020/07050 issue RESOLVED
Our link from the carrier that provides the 07020/07050 numbers is down at the moment. We hope to get that fixed by EOD Tuesday. Apologies for the inconvenience. Fixed at about 2018-08-06 12:30 BST
2018-07-06 Inbound Email issues RESOLVED
Our inbound email supplier is having trouble with their service this morning. This is affecting email to support@dmclub.net and other dmclub.net, tangerinetelecom.com and digitalmail.com domains. They expect to have it fixed by noon. If you need to send an email to us, use backup.dmclub@gmail.com.
2018-05-25 Happy GDPR day!
Please be advised that our data privacy policy is here: http://notes.live.dmclub.net/0025.
2018-05-02 saving money on your renewals
A customer has very politely suggested that we should say more about the deals that allow for cheaper rent for accounts that renew every 6 months, so here we go...the options include:
Pay for 12 months, get 13
Pay for 21 months, get 24
Get 60 months for the price of 50 months at your current monthly cost.
For an additional £50 setup fee you can have the number “for life” (see FAQ down the page).
see
http://notes.live.dmclub.net/0103 for the full details.
2017-10-25 Certain outbound destinations barred
Following numerous cases of telecoms fraud, certain international mobile destinations (mostly mobile networks in LDCs) have been barred by our primary carriers. If you need to call these destinations, please contact support to discuss options.
2016-11-14 Fancy some free ProTime? Try ClubTime