2018-10-15 07:30 Major GenU calls outage & Calls12 credit drain - RESOLVED
Our main PSTN gateway partner for GenU is experiencing an outage (since midnight?), which will affect all GenU services - they will be unable to forward calls to phones, and be unable to make outbound calls to phones. VOIP diverts should be unaffected. Also dmAnswers14 will be affected. Apologies for this - obviously we have contacted the carrier responsible, and hope they'll have it fixed within the hour.
Update: That was fixed at about 09:00, but some accounts had knock-on effect of draining of dmCalls12 and main balance credit. These accounts are in the process of being refunded.
Update Friday 19th - All accounts have been corrected.
2018-08-22 Delayed calls billing issue - RESOLVED
Customers on "XU" tariffs may have noticed that they've not been fully billed for their calls over the last week. This was due to an internal system malfunction that has now been fixed. This means that there may be mild "bill shock". We will try to spot any accounts adversely affected and lend them some credit to avoid loss of service. Apologies for this.
2018-05-25 Happy GDPR day!
Please be advised that our data privacy policy is here: http://notes.live.dmclub.net/0025.
2018-05-02 saving money on your renewals
A customer has very politely suggested that we should say more about the deals that allow for cheaper rent for accounts that renew every 6 months, so here we go...the options include:
Pay for 12 months, get 13
Pay for 21 months, get 24
Get 60 months for the price of 50 months at your current monthly cost.
For an additional £50 setup fee you can have the number “for life” (see FAQ down the page).
see
http://notes.live.dmclub.net/0103 for the full details.
2016-11-14 Fancy some free ProTime? Try ClubTime