2019-09-27 GenU outage this morning - FIXED
10:02 - We are aware of a problem affecting calls to PSTN - which means all diverts to non-VOIP destinations are not currently working.
This is obviously a major issue and all effort is being made to get this fixed with the carrier we use for this function.
10:26 - Our carrier has told us that they had a software update last night that may be responsible - and their supplier are conducting tests/diagnostics to get it resolved/reverted ASAP.
11:10 - A temporary workaround has been put in place to route via a different carrier. It seems to be working
11:30 - Looks like the original carrier has now fixed the problem.
Update at 12:00
2019-09-09 GenX outage from about 09:00
10:30 - Apologies for outage on GenX ("Classic" products). We hope to get an engineer on site within 2 hours of now (so about 12:30). Maybe earlier.
12:43 - Issue believed to be fixed
Please send a ticket to support@dmclub.net with a simple divert request if that would be helpful.
2019-04-25 Clubhouse outage 05:00 to 09:50
Apologies for outage this morning on commerce systems. Cause was hardware failure problem on database server (and restorative systems) and this functionality will be relocated in the next few weeks to prevent recurrence.
2019-02-26 22:45 GenU outbound PSTN outage - Resolved
23:00 Looks like one of our carriers has a problem at the moment, affecting termination of GenU (eg dmConnect12, dmSwitchboard12) services to PSTN destinations. We've raised a ticket with the network concerned and hope they can resolve quickly.
00:00 Still down and we are trying to contact the carrier
06:00 Still down and we are trying to contact the carrier
06:30 Signs of life from network, and it seems to be working but still considered "at risk"
So far, our view is that this has been unacceptable in terms of support and we will be looking to make the (very significant) changes to reduce our dependence on this carrier., probably within the next 2 months. Apologies to any customers affected this time.
2019-01-23 07:30 Major GenX calls outage - Resolved
dmVoice, dmFax and dmSwitchboard classic out of action.
Should be resolved by 10:45
Update - it was resolved at 10:45. Apologies for any inconvenience.
2018-05-02 saving money on your renewals
A customer has very politely suggested that we should say more about the deals that allow for cheaper rent for accounts that renew every 6 months, so here we go...the options include:
Pay for 12 months, get 13
Pay for 21 months, get 24
Get 60 months for the price of 50 months at your current monthly cost.
For an additional £50 setup fee you can have the number “for life” (see FAQ down the page).
see
http://notes.live.dmclub.net/0103 for the full details.
2016-11-14 Fancy some free ProTime? Try ClubTime