dmConnect12: Upgrades and Add-ons

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dmConnect12 upgrades

dmSwitchboard12: a powerful virtual switchboard for small and medium sized businesses

Up to 99 personal extensions, 3 team extensions, and 3 personal extensions
Complimentary "ProTime" session with a product specialist to get you going, and teach you how to drive your switchboard
£19.50 one-off setup charge (including a ProTime session to help you get started)
£7.50 per month
No charge for internet (VOIP) calls
Non-internet calls are charged at dmCalls12 standard rates

Get dmSwitchboard12: contact support for a free trial or buy dmSwitchboard12 from your clubhouse.
You can use dmSwitchboard12 with your existing dmConnect12 number.

Business Objective	What you need	How to get it
To handle calls routing more professionally menus and options for customers, so that calls go to different people or teams depending on their origin, time or nature. "Follow the sun" with different departments covering your business at different times.	Reception extensions, with automatic or manually configured menus, and time-based routing, which can be connected to different numbers.	Work out your objectives using the dmSwitchboard12 planning form, then book a ProTime session with our specialists. They will setup your Switchboard and help you learn how to drive it.
To have teams of people to handle calls	Team extensions, and phased team-member inclusion, making it easier to meet call answering targets.	Write out the team names and members in your dmSwitchboard12 planning form, then book a ProTime session with our specialists. They will setup your Switchboard and help you learn how change teams and members.
To allow people in the company to call each other internally Pass calls between each other with attended and unatteneded diverts. 3 way conferencing	Personal extensions with powerful mid-call features that work identically with internet and traditional telephony.	Train your team how use the "MidCall Menu", or just hit ** on your phone and follow the intructions!

Business Objective

What you need

How to get it

To handle calls routing more professionally

menus and options for customers, so that calls go to different people or teams depending on their origin, time or nature.
"Follow the sun" with different departments covering your business at different times.

Reception extensions, with automatic or manually configured menus, and time-based routing, which can be connected to different numbers.

Work out your objectives using the dmSwitchboard12 planning form, then book a ProTime session with our specialists.

They will setup your Switchboard and help you learn how to drive it.

To have teams of people to handle calls

Team extensions, and phased team-member inclusion, making it easier to meet call answering targets.

Write out the team names and members in your dmSwitchboard12 planning form, then book a ProTime session with our specialists.

They will setup your Switchboard and help you learn how change teams and members.

To allow people in the company to call each other internally

Pass calls between each other with attended and unatteneded diverts.
3 way conferencing

Personal extensions with powerful mid-call features that work identically with internet and traditional telephony.

Train your team how use the "MidCall Menu", or just hit ** on your phone and follow the intructions!

dmConnect12 add-ons

dmAnswers14: PA-like human call-answering service, for the times you're unavailable

dmAnswers14 is a pay-as-you-go call answering service that offers Receptionist/PA grade services and integration into advanced telephony. Your calls can be handled by our Agents to perform MessageDesk message taking services and FrontDesk* call handling

Our simple and transparent pricing starts from just 58p per answer, for more pricing information please see #1121 dmAnswers14: Pricing

Business Objective	What you need	How to get it
Callers to get through to a person, not voicemail You want to capture early sales interest, that may evaporate with a voicemail. You want to give more of an established "big company" feel.	dmAnswers: A professional answering service, which will answer in your company's name, and be trained to capture all the interest of the call.	In your dmConnect12 control panel select the option to send calls to dmAnswers "on no answer" when you don't answer them within a certain number of rings.
To concentrate on meetings and other tasks	You will be notified within seconds of the call finishing of the Caller, Caller Company, Call back number, and reason for the call.	When you are busy let your calls go to dmAnswers, and check what the call was about on your email or SMS. Alternatively, use our FrontDesk* option for us to screen calls for you.

Business Objective

What you need

How to get it

Callers to get through to a person, not voicemail

You want to capture early sales interest, that may evaporate with a voicemail.
You want to give more of an established "big company" feel.

dmAnswers: A professional answering service, which will answer in your company's name, and be trained to capture all the interest of the call.

In your dmConnect12 control panel select the option to send calls to dmAnswers "on no answer" when you don't answer them within a certain number of rings.

To concentrate on meetings and other tasks

You will be notified within seconds of the call finishing of the Caller, Caller Company, Call back number, and reason for the call.

When you are busy let your calls go to dmAnswers, and check what the call was about on your email or SMS. Alternatively, use our FrontDesk* option for us to screen calls for you.

*FrontDesk is currently available in Beta only, contact support for details if you are interested in this feature.

Please note that all prices are exclusive of UK VAT if applicable at the current rate.

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