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• 0051 Welcome to dmClub
  • 0052 What is dmClub?
    • 0119 Tangerine Telecom
  • 0053 How do I log in and what is my dmID identity?
  • 0054 Your Clubhouse: getting started
  • 0055 How do I manage my contact, company, address, login and PIN details?
  • 0056 How do I update my Clubhouse contact details?
  • 0057 Powered by GenX
  • 0058 What do I do if I want to make a complaint?
  • 0059 Reporting Unacceptable or Fraudulent Use
  • 0060 General Customer Terms and Conditions
  • 0065 dmClub Support: Our Promise
  • 0066 Getting the Best from Support
  • 0068 Advanced Fee Fraud
  • 1194 Automatic Service Upgrades
    • 1187 GenX to GenU migration
      • 1189 GenU migration FAQs
      • 1190 dmConnect to dmConnect12 upgrade
      • 1191 dmVoice to dmVoice12 upgrade
      • 1192 dmSwitchboard to dmSwitchboard12 upgrade
    • 1195 Upgrade Relocation Apr15A
    • 1196 Emergency Relocation
  • 0999 Bad dmClub numbers
  • 7000 Latest News and Updates
    • 7001 System Status and Notices
    • 7031 dmNews October 13
      • 1116 dmDeals
    • 7032 dmNews July 12
    • 7033 dmNews May 12
    • 7034 dmNews April 12
    • 7035 dmNews March 12
    • 7036 dmNews February 12
    • 7037 dmNews January 12
    • 7038 dmNews December 11
    • 7039 dmNews November 11
    • 7040 dmNews October 11
    • 7041 dmNews September 11
    • 7042 dmNews August 11
    • 7043 dmNews July 11
    • 7044 dmNews June 11
    • 7045 dmNews May 11
    • 7046 dmNews April 11
    • 7047 dmNews March 11
    • 7048 dmNews February 11
    • 7049 dmNews January 11
    • 7050 dmNews December 10
    • 7051 dmNews November 10
    • 7052 dmNews October 2010
    • 7053 dmNews September 10
    • 7054 dmNews August 10
    • 7055 dmNews July 10
    • 7056 dmNews May 10
    • 7057 dmNews April 2010
    • 7058 dmNews March 2010
    • 7059 dmNews February 10
  • 0025 Privacy Policy
• 0100 Accounts: Credit, Orders and Payments & FAQ
  • 0016 Payment Guide
    • 1234 AutoPay concepts & advice
    • 1228 AutoPay Calendar
    • 0111 Manual Credit and Debit Card Payments
    • 0117 PayPal Payments
    • 0112 UK Bank Payments
    • 0113 Bank Payments from outside the UK
    • 0114 Payment by cheque
    • 0116 Card Auto Top-Up (Deprecated)
    • 0108 AutoPay (deprecated)
  • 1231 Understanding orders and payments
  • 0103 Buying a Service For long term or Life
  • 0105 Problem Money Allocation
  • 0115 Claiming a payout from dmClub
  • 1232 Disconnection and Reconnecting numbers
  • 0109 Placeholder
• 0012 Products
  • 3100 Number Ranges, changes and problems
    • 3101 Non Geographic (08) Number Service Charges
      • 1200 NGN Access Charges
    • 3120 UK Local number guide
    • 3131 UK 0844 numbers guide
    • 3133 UK 0870 number guide
    • 3134 UK 0871 number guide
    • 3110 Parallel migration process
    • 1159 08 Replacement Offer - July 2015
      • 1198 08 Changes July 2015: Background
    • 1208 Legacy GenX "T0" tariffs
    • 1238 Digital Mail Number Allocations from Ofcom
    • 1242 Number Porting
    • 1178 070 number range termination
  • 0010 dmConnect12
    • 1064 dmConnect12: History and Roadmap
      • 1073 dmConnect12: Release1 (Oct13a)
      • 1161 dmConnect12 Release2 (Jun14a)
      • 1172 dmConnect12 Release3 (Sep14a)
    • 1059 dmConnect12 : Instructions
      • 1060 dmConnect12: Setting up divert - Basic Mode
      • 1061 dmConnect12: Setting up divert - Medium Mode
      • 1062 dmConnect12: Setting up divert - Advanced Mode
      • 1075 dmConnect12: Using VoIP Trunk divert mode
      • 1074 dmConnect12: Using with a dmSwitchboard12
      • 1096 dmConnect12: How it works, a technical introduction
      • 1084 Setting up Zoiper Mobile with dmConnect12
      • 1094 dmConnect12: Making outbound calls from a PSTN phone
      • 1095 dmConnect12 : Call Costs & Records
      • 1097 Using dmAnswers with dmConnect12
      • 1098 Upgrading from dmConnect12 to dmSwitchboard12
      • 1100 dmConnect12: Setting up Voicemail
      • 1091 Setting up dmWebPhone with dmConnect12
      • 1235 Setting outgoing message (OGM) for dmConnect12 from browser
      • 1241 HowTo - Setup dmConnect12 with 2 OGMs
      • 1245 HowTo - Setup dmConnect12 with Customised TTS OGM
      • 1258 HowTo - Add overflow Personal Extension to dmConnect12
    • 1063 dmConnect12: General Fault Finding
    • 1056 dmConnect12: User Case Studies
    • 1053 dmConnect12: Features
      • 1112 dmAnswers14
        • 1113 dmAnswers14: Using dmAnswers14 with dmConnect12
    • 1055 dmConnect12: Purchasing guide
    • 2071 dmConnect12: Upgrades and Add-ons
    • 1057 dmConnect12: Pricing
    • 1054 dmConnect12: FAQ Frequently Asked Questions
    • 1067 dmConnect12: Embedded Notes
      • 1068 dmConnect12: OPH ControlX:Home
      • 1018 dmConnect12/PSB: OPH ControlX:Home
      • 1019 dmConnect12/PSB: OPH ControlX:CallHandling
      • 1069 dmConnect12: OPH ControlX:Divert
      • 1070 dmConnect12: OPH ControlX:Call Records
      • 1071 dmConnect12: OPH ControlX:Tariff
      • 1052 dmConnect12: OPH ControlX:DMC12Tariff
  • 0019 GenU General Help
    • 1203 Fault-finding VoIP handsets & Clients
    • 0107 Unclassified OnPageHelp
      • 1233 AutoPay OPH
    • 1237 Setting up voicemail OGM for dmConnect12 and dmSwitchboard12
    • 1244 Call Records Availability
    • 1249 GenU General: Feature List
      • 1250 GenU General: Web Prompt Studio Feature
    • 1251 GenU General: Web Prompt Studio - Getting started instructions
      • 1252 GenU General: WebPrompt Studio - Advanced Instructions
  • 5017 dmSwitchboard12
    • 5021 dmSwitchboard12: Getting started
      • 5022 dmSwitchboard12: Plan creation and editing
      • 5023 dmSwitchboard12: Setup Videos
    • 0400 dmSwitchboard12 Features
      • 5024 dmSwitchboard12 Extensions: Overview
      • 5025 dmSwitchboard12 Extensions: Reception
        • 5212 Reception Extensions - Advanced Options
      • 5026 dmSwitchboard12 Extensions: Team
        • 5213 Team Extensions - Advanced Options
      • 5027 dmSwitchboard12 Extensions: Personal
        • 5214 Personal Extensions - Advanced Options
        • 5041 Divert dmSwitchboard12 to PSTN
      • 5028 dmSwitchboard12 Extensions: Utility
      • 5066 dmSwitchboard12 Voicemail
        • 1108 PS12 voicemail OGMs
      • 5070 dmSwitchboard12 Call Records
      • 5071 PSTN Extension Calls
      • 5072 Transferring Calls with Mid Call Menu
      • 5200 dmSwitchboard12 Voiceover
        • 5203 dmSwitchboard12 Voiceover Instructions
        • 5209 Recording prompts over the phone
        • 5230 Move from CloudSafe to SwissDisk Instructions
      • 5210 SB12 Click2Call
      • 1005 dmSwitchboard12 Opening Hours Feature
      • 1004 dmSwitchboard12 CallerID and Enhanced Caller Info
      • 1139 dmSwitchboard12: Advanced SIP Diagnostics
      • 1247 Web Prompt Studio
    • 5043 The dmSwitchboard12 WebPhone
      • 5067 Getting Started with the WebPhone
      • 5044 How To Access the WebPhone
      • 5047 Adding WebPhone Users
      • 5048 Testing the WebPhone
      • 5056 Making and Receiving Calls and In-call Features
      • 5211 WebPhone Screen Popping
    • 5000 Using dmSwitchboard12 with SIP and Softphones
      • 5049 dmSwitchboard12: Start using dmSwitchboard12 with a SIP Phone
      • 5035 Retrieve your SIP credentials from dmSwitchboard12
      • 5050 dmSwitchboard12 guides: LAN checklist for VoIP
      • 5046 VoIP Testing and Test Resources
      • 5045 SIP Phones Synonyms
      • 5033 Bria for Android: Setup and Testing
      • 5034 Bria for iPhone and iPad: Setup and Testing
      • 5042 CounterPath's X-Lite 4: Setup and Testing
      • 5005 Gigaset N300A IP: Setup
      • 5008 Grandstream GXP2000: Setup
      • 5007 Linksys Sipura IP SPA922: Setup
      • 5006 SIPPolycom SoundPoint IP 331: Setup
      • 1080 Using dmConnect12/dmSwitchboard12 with FreePbx
      • 1255 Setting up Zoiper Desktop Application
    • 5106 dmSwitchboard12 Call Costs
    • 5020 dmSwitchboard12 Case Studies
    • 1013 SB12 Contracts
    • 1011 SB12: FAQ Frequently Asked Questions
    • 1173 dmSwitchboard12: Upgrades and add-ons
    • 1007 dmSwitchboard12: History & Roadmap
      • 5055 dmSwitchboard12 Release2 (May13a)
        • 1010 dmSwitchboard12: Migration from V1 to V2 Instructions
      • 1162 dmSwitchboard12 Release3 (Jun14a)
      • 1171 dmSwitchboard12 Release4 (Sep14a)
    • 1175 dmSwitchboard12 General Fault-finding
  • 0017 dmAnswers14
    • 1136 dmAnswers14: Getting started instructions
      • 1122 dmAnswers14: Setting up dmAnswers14 Message Desk on dmConnect12
      • 1124 dmAnswers14: Setting up dmAnswers14 FrontDesk on dmConnect12
      • 1129 dmAnswers14: Installing dmConsole on Android
      • 1123 dmAnswers14: Installing dmConsole on iPhone/iPad
      • 1163 dmAnswers14: Initial Setup ProTime Customer Guide
    • 1120 dmAnswers14: Features
      • 1140 dmAnswers14: MessageDesk
      • 1166 dmAnswers14: FrontDesk
      • 0104 dmAnswers14: dmConsole
      • 1167 dmAnswers14: Agent Handling Mode
      • 1149 dmAnswers14: Transfer Modes
      • 1134 dmAnswers14: Notifications
      • 1168 dmAnswers14: Call Records
    • 1121 dmAnswers14: Pricing
    • 1132 dmAnswers14: Purchasing guide
    • 1138 dmAnswers14: Money-saving tips
    • 1125 dmAnswers14: FAQs
    • 1130 dmAnswers14: Additional terms and conditions
    • 1131 dmAnswers14: Advanced topics
      • 1126 dmAnswers14: Basic agent training
      • 1133 dmAnswers14: History and roadmap
        • 1170 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
        • 1174 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
        • 1188 dmAnswers14: version 2 Commercial Gold Release Notice An14v2cg
    • 1169 dmAnswers14: General Fault-finding
      • 1248 Clubhouse Lockout
    • 0018 dmAnswers14: Paks for fixed costs
      • 1181 dmAnswers14: Pak Pricing
      • 1182 dmAnswers14: Pak FAQ
      • 1183 dmAnswers14: Pak Records
  • 0023 dmConnects App
  • 0024 dmConnects API -RFC
  • 5100 dmCalls12
    • 5101 dmCalls12 Features
    • 5102 dmCalls12 Tariffs
    • 5221 dmCalls12 Indirect Access
    • 5103 dmCalls12 Faultfinding 5103
    • 5220 dmCalls12 Reporting Problem Destinations
    • 5104 dmCalls12 Supplementary Terms and Conditions
    • 0120 dmDialler
  • 3310 dmVoice and dmFax
    • 3311 Getting started with dmVoice
    • 3312 Getting started with dmFax
    • 3313 Set up your voicemail message for dmVoice
    • 3314 Access your voicemail
    • 3315 View a list of calls or messages you've received
    • 3316 dmFax fax to email settings
    • 3317 Sample voice messages
    • 3318 Sample fax messages
    • 3320 Control dmVoice or dmFax online
    • 3321 Control dmVoice or dmFax over the phone
    • 3323 Change my dmVoice or dmFax email or PIN
    • 3324 Change dmVoice divert settings
    • 3325 dmVoice voicemail and notification settings
    • 3326 Change dmFax divert settings
  • 5081 ProTime
    • 5095 ProTime topics
    • 5082 Setup ProTime for dmSwitchboard12
    • 5083 Full Service ProTime dmSwitchboard12
    • 5084 50/50 ISU ProTime for the dmSwitchboard12
    • 5085 DIY dmSwitchboard12
    • 5090 dmSwitchboard12: Initial Setup Planning Sheet Guide
    • 5096 ProTime Supplementary Terms and Conditions
    • 1223 ProTime: Designing your Business Call Flow
    • 0110 ClubTime - Free Pro Support, solutions
    • 1257 ProVoiceover for Cn12, Sb12
  • 0011 dmConnect Classic
    • 3511 dmConnect: Diverting to VoIP
    • 1106 dmConnect: Buyers Guide
    • 1107 dmConnect: Upgrade options
  • 3410 dmSwitchboard Classic
    • 3420 Getting started part 1 - script wizard
    • 3421 Getting started part 2 - sounds wizard
    • 3422 Media players on the PC
    • 3424 Controlling your dmSwitchboard over the phone
    • 3426 dmSwitchboard: create an information line
    • 3427 dmSwitchboard: create your own recorded voice prompts
    • 3430 Development numbers
    • 3460 dmSwitchboard MidCallServices
    • 3440 dmSwitchboard FAQs
    • 3412 Minimum usage on 070 dmSwitchboard
    • 4130 dmAnswers and dmSwitchboard
    • 4140 How much does it cost?
  • 2110 dmCalls Classic
    • 2112 Getting started
    • 2120 Access
    • 2121 Dialling options: how to make a call
    • 2122 Command and Help modes
    • 2130 Security
    • 2131 Address book
    • 2132 Online itemised calls
    • 2133 Voice training
    • 2150 dmCalls: Frequently Asked Questions
    • 2111 Your prepay account is not ready
  • 0118 Future Features
• 0042 Express Support
  • 1210 Account balance problems
  • 1218 General problems with account funding
  • 1224 I want my number reconnected
  • 1225 My account balance is shrinking too quickly
  • 1211 My telephone number isn't working
  • 1212 My fax number isn't working
  • 1213 I can't login to my clubhouse
  • 1215 I'm trying to buy a new number but your website won't let me
  • 1219 I have a general call-handling problem
  • 1214 My number's control panel isn't working
  • 1220 I’m having a problem with one of your websites
  • 1299 I've got a problem not covered here
  • 1217 Faxes are garbled
  • 1221 General message notification problems
• 1222 Customer VOIP tips
• 1229 Keeping your number
• 0998 0161 Nuisance calls
• 1157 OPH PSB Call Records
• 1301 club.dm end of life
• 9997 03 Numbers Sales Test Page
• 9996 Demo of FedSessKey pass through
• 0013 Support
• 1256 dmClub Number API
• 1180 dmAnswers migration