Delayed Calls Billing Sep 2026
Calls from Sept 2026 were not being billed properly. End of month orders will be delayed until the error is fixed.
Note that August was also not billed correctly (under-billed) but we're taking the hit on that one.
Change to dmCalls12 March 2026
From late March 2026, outbound calls that are funded by the dmCalls12 account will use the main balance instead. It will also mean a very slight improvement in speed of connections.
This long-overdue simplification means that dmCalls12 will no longer have its own balance. dmCalls12 balances will be automatically credited back to the main balance, and the dmCalls12 auto-top-up feature disabled.
The costs of calls associated with a number or dmSwitchboard12 will be shown in the service control for the number/switchboard.
dmDialler calls will still be in the dmCalls12 service control.
This should not result in any changes to how you use the service, and may mean reductions in call costs to clients on legacy tariffs