Call recording feature

Important things to note

• dmSwitchboard12 call recording is not a feature available to customers and anything to do with call recording can only be seen internally by dmClub.
• If you want to record outbound calls that are made using CLI auto login, current recommendation is to activate the plan on cloud server hzhMay14a

How to activate call recording

Call recording can be activated on both team and personal extensions in the "advanced options". The below example shows a screenshot of the team extension, however you will find the same options in each personal extension.

• Go to call recording options in the desired team or personal extension (1)
• Select the required option from the pulldown list (note that "on demand" is not a current feature so do not select this) (2)
  
• Press ok, then save and activate your plan

How to listen to the call recordings

The below example is taken from MCN test of outbound calling using CLI auto login:

• SB12 004-0238
• Personal extension 303
• The recording is available in the call records

• Go the the dmSwitchboard call records (1)
• Choose your date range, tick "All Legs" and press "Show" (2)
• Where a recording is available you will see the letter "R" in the Zoom column. Press the "R" to open or save the recording (3)