Help for dmAccount Summary
What's this page for?
The dmAccount Summary page shows all orders and payments relating to your account with dmClub. See below for explanations of the different fields in the summary table.
Key to summary table
| Status | |
| Orders | |
| NEW | Relates to Trial orders only. You'll need to pay this if the trialled service is taken up |
|
WF_PAY_Rx WF_CLEAR |
The order is awaiting payment. You may have the option to pay it from your balance (by pressing the green or amber PFB button). Note that the amber warning indicates that you may be left with low funds for calls. |
| PENDING | The order is a placeholder and will be finalised at the end of the month |
| COMPLETE | The order has been paid for |
| CANCELLED | The order has been cancelled |
| Payments | |
| WF_CLEAR | The payment has been initiated, but hasn't been received and verified |
| WF_VERIFY | The ID of the account holder is awaiting verification by e-mail |
| COMPLETE | The payment is complete |
| ACTIONED | A payment method has been selected, but details have not yet been received |
| CANCELLED | The payment has been cancelled. Is there another payment method that would be better? |
| Types of Order | |
| INITIAL | The first order you placed with us for the particular service. May include a setup fee and perhaps a Gold Number fee |
| RENEWAL | Renewal of a service for a further period (can be 1 month, 3 months, 6 months, a year or lifetime). Also PAYG orders for dmSwitchboard12 |
| USAGE | A statement of the usage fees for a number in a calendar month. Because usage is prepaid, this type of order is always COMPLETE. In other words, you don't need to pay anything - the statement is for information |
| CANCEL | Full or partial reversal of an Initial or Renewal order for the purposes of accounting for any refund that may be due |