Instructions for dmCallsEng/CCNumMan
Instructions for dmCallsEng/CCNumMan.
This is where we configure dmAnswers CallCentre numbers
To disable a CallCentre number
Click on the XConfig, set the attribute Priorty="0" and save
To disable a CallCentre
This is mediated via the OpWeighting attribute of just one number that the CallCentre has (OpWeighting should only appear in ONE CCNum for any particular operator)
Click on the XConfig, set the attribute OpWeighting="0" and save
XConfig spec
| Attribute | Spec/Example | Comment |
| OpWeighting | 0-1000 | The Higher the number, the more often the system will try to use this call centre |
| OpHours |
<Mon>,<Tue>,<Wed>,<Thu>, 09:00-18:00,09:00-18:00,09:00-18:00, |
When is the number available for use (British Local Time) Where for each day, set HH:MM-HH:MM (or just "-" for not open on that day). If Bank Holidays are omitted, then it is assumed that they will just be the same as the actual day of week (typically Monday) |
| Priority | 0-1000 | A relative priority within the CCNums of the operator. The LOWER the number, the higher the priority it is - so higher in the pecking order |
| NetAccept | Y|[N] | Is it possible to accept the call via a web click? If not, then answering the call will accept it |
| AutoAccept | Y|[N] | Is the (web) Accept button automatically pushed (with JavaScript)? |
| AADelay | 0-10 | How long in seconds after page rendering is complete before the button is automatically pushed? |
| PublicAccess | Y|[N] |
If "Y" then no IP address checking is done when the dmAnswers popup is requested (eg. the CallCentre has dynamic IP) If "N" then the CallCentre IP has to be registered as a "friend" in dns.cfm file |
| RTO | 0-60000 | RingTimeout in ms - how long to let this number ring before giving up |