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Contents
0051
Welcome to dmClub
0052
What is dmClub?
0119
Tangerine Telecom
0053
How do I log in and what is my dmID identity?
0054
Your Clubhouse: getting started
0055
How do I manage my contact, company, address, login and PIN details?
0056
How do I update my Clubhouse contact details?
0057
Powered by GenX
0058
What do I do if I want to make a complaint?
0059
Reporting Unacceptable or Fraudulent Use
0060
General Customer Terms and Conditions
0065
dmClub Support: Our Promise
0066
Getting the Best from Support
0068
Advanced Fee Fraud
1194
Automatic Service Upgrades
1187
GenX to GenU migration
1189
GenU migration FAQs
1190
dmConnect to dmConnect12 upgrade
1191
dmVoice to dmVoice12 upgrade
1192
dmSwitchboard to dmSwitchboard12 upgrade
1195
Upgrade Relocation Apr15A
1196
Emergency Relocation
0999
Bad dmClub numbers
7000
Latest News and Updates
7001
System Status and Notices
7031
dmNews October 13
1116
dmDeals
7032
dmNews July 12
7033
dmNews May 12
7034
dmNews April 12
7035
dmNews March 12
7036
dmNews February 12
7037
dmNews January 12
7038
dmNews December 11
7039
dmNews November 11
7040
dmNews October 11
7041
dmNews September 11
7042
dmNews August 11
7043
dmNews July 11
7044
dmNews June 11
7045
dmNews May 11
7046
dmNews April 11
7047
dmNews March 11
7048
dmNews February 11
7049
dmNews January 11
7050
dmNews December 10
7051
dmNews November 10
7052
dmNews October 2010
7053
dmNews September 10
7054
dmNews August 10
7055
dmNews July 10
7056
dmNews May 10
7057
dmNews April 2010
7058
dmNews March 2010
7059
dmNews February 10
0025
Privacy Policy
0100
Accounts: Credit, Orders and Payments & FAQ
0016
Payment Guide
1234
AutoPay concepts & advice
1228
AutoPay Calendar
0111
Manual Credit and Debit Card Payments
0117
PayPal Payments
0112
UK Bank Payments
0113
Bank Payments from outside the UK
0114
Payment by cheque
0116
Card Auto Top-Up (Deprecated)
0108
AutoPay (deprecated)
1231
Understanding orders and payments
0103
Buying a Service For long term or Life
0105
Problem Money Allocation
0115
Claiming a payout from dmClub
1232
Disconnection and Reconnecting numbers
0109
Placeholder
0012
Products
3100
Number Ranges, changes and problems
3101
Non Geographic (08) Number Service Charges
1200
NGN Access Charges
3120
UK Local number guide
3131
UK 0844 numbers guide
3133
UK 0870 number guide
3134
UK 0871 number guide
3110
Parallel migration process
1159
08 Replacement Offer - July 2015
1198
08 Changes July 2015: Background
1208
Legacy GenX "T0" tariffs
1238
Digital Mail Number Allocations from Ofcom
1242
Number Porting
1178
070 number range termination
0010
dmConnect12
1064
dmConnect12: History and Roadmap
1073
dmConnect12: Release1 (Oct13a)
1161
dmConnect12 Release2 (Jun14a)
1172
dmConnect12 Release3 (Sep14a)
1059
dmConnect12 : Instructions
1060
dmConnect12: Setting up divert - Basic Mode
1061
dmConnect12: Setting up divert - Medium Mode
1062
dmConnect12: Setting up divert - Advanced Mode
1075
dmConnect12: Using VoIP Trunk divert mode
1074
dmConnect12: Using with a dmSwitchboard12
1096
dmConnect12: How it works, a technical introduction
1084
Setting up Zoiper Mobile with dmConnect12
1094
dmConnect12: Making outbound calls from a PSTN phone
1095
dmConnect12 : Call Costs & Records
1097
Using dmAnswers with dmConnect12
1098
Upgrading from dmConnect12 to dmSwitchboard12
1100
dmConnect12: Setting up Voicemail
1091
Setting up dmWebPhone with dmConnect12
1235
Setting outgoing message (OGM) for dmConnect12 from browser
1241
HowTo - Setup dmConnect12 with 2 OGMs
1245
HowTo - Setup dmConnect12 with Customised TTS OGM
1258
HowTo - Add overflow Personal Extension to dmConnect12
1063
dmConnect12: General Fault Finding
1056
dmConnect12: User Case Studies
1053
dmConnect12: Features
1112
dmAnswers14
1113
dmAnswers14: Using dmAnswers14 with dmConnect12
1055
dmConnect12: Purchasing guide
2071
dmConnect12: Upgrades and Add-ons
1057
dmConnect12: Pricing
1054
dmConnect12: FAQ Frequently Asked Questions
1067
dmConnect12: Embedded Notes
1068
dmConnect12: OPH ControlX:Home
1018
dmConnect12/PSB: OPH ControlX:Home
1019
dmConnect12/PSB: OPH ControlX:CallHandling
1069
dmConnect12: OPH ControlX:Divert
1070
dmConnect12: OPH ControlX:Call Records
1071
dmConnect12: OPH ControlX:Tariff
1052
dmConnect12: OPH ControlX:DMC12Tariff
0019
GenU General Help
1203
Fault-finding VoIP handsets & Clients
0107
Unclassified OnPageHelp
1233
AutoPay OPH
1237
Setting up voicemail OGM for dmConnect12 and dmSwitchboard12
1244
Call Records Availability
1249
GenU General: Feature List
1250
GenU General: Web Prompt Studio Feature
1251
GenU General: Web Prompt Studio - Getting started instructions
1252
GenU General: WebPrompt Studio - Advanced Instructions
5017
dmSwitchboard12
5021
dmSwitchboard12: Getting started
5022
dmSwitchboard12: Plan creation and editing
5023
dmSwitchboard12: Setup Videos
0400
dmSwitchboard12 Features
5024
dmSwitchboard12 Extensions: Overview
5025
dmSwitchboard12 Extensions: Reception
5212
Reception Extensions - Advanced Options
5026
dmSwitchboard12 Extensions: Team
5213
Team Extensions - Advanced Options
5027
dmSwitchboard12 Extensions: Personal
5214
Personal Extensions - Advanced Options
5041
Divert dmSwitchboard12 to PSTN
5028
dmSwitchboard12 Extensions: Utility
5066
dmSwitchboard12 Voicemail
1108
PS12 voicemail OGMs
5070
dmSwitchboard12 Call Records
5071
PSTN Extension Calls
5072
Transferring Calls with Mid Call Menu
5200
dmSwitchboard12 Voiceover
5203
dmSwitchboard12 Voiceover Instructions
5209
Recording prompts over the phone
5230
Move from CloudSafe to SwissDisk Instructions
5210
SB12 Click2Call
1005
dmSwitchboard12 Opening Hours Feature
1004
dmSwitchboard12 CallerID and Enhanced Caller Info
1139
dmSwitchboard12: Advanced SIP Diagnostics
1247
Web Prompt Studio
5043
The dmSwitchboard12 WebPhone
5067
Getting Started with the WebPhone
5044
How To Access the WebPhone
5047
Adding WebPhone Users
5048
Testing the WebPhone
5056
Making and Receiving Calls and In-call Features
5211
WebPhone Screen Popping
5000
Using dmSwitchboard12 with SIP and Softphones
5049
dmSwitchboard12: Start using dmSwitchboard12 with a SIP Phone
5035
Retrieve your SIP credentials from dmSwitchboard12
5050
dmSwitchboard12 guides: LAN checklist for VoIP
5046
VoIP Testing and Test Resources
5045
SIP Phones Synonyms
5033
Bria for Android: Setup and Testing
5034
Bria for iPhone and iPad: Setup and Testing
5042
CounterPath's X-Lite 4: Setup and Testing
5005
Gigaset N300A IP: Setup
5008
Grandstream GXP2000: Setup
5007
Linksys Sipura IP SPA922: Setup
5006
SIPPolycom SoundPoint IP 331: Setup
1080
Using dmConnect12/dmSwitchboard12 with FreePbx
1255
Setting up Zoiper Desktop Application
5106
dmSwitchboard12 Call Costs
5020
dmSwitchboard12 Case Studies
1013
SB12 Contracts
1011
SB12: FAQ Frequently Asked Questions
1173
dmSwitchboard12: Upgrades and add-ons
1007
dmSwitchboard12: History & Roadmap
5055
dmSwitchboard12 Release2 (May13a)
1010
dmSwitchboard12: Migration from V1 to V2 Instructions
1162
dmSwitchboard12 Release3 (Jun14a)
1171
dmSwitchboard12 Release4 (Sep14a)
1175
dmSwitchboard12 General Fault-finding
0017
dmAnswers14
1136
dmAnswers14: Getting started instructions
1122
dmAnswers14: Setting up dmAnswers14 Message Desk on dmConnect12
1124
dmAnswers14: Setting up dmAnswers14 FrontDesk on dmConnect12
1129
dmAnswers14: Installing dmConsole on Android
1123
dmAnswers14: Installing dmConsole on iPhone/iPad
1163
dmAnswers14: Initial Setup ProTime Customer Guide
1120
dmAnswers14: Features
1140
dmAnswers14: MessageDesk
1166
dmAnswers14: FrontDesk
0104
dmAnswers14: dmConsole
1167
dmAnswers14: Agent Handling Mode
1149
dmAnswers14: Transfer Modes
1134
dmAnswers14: Notifications
1168
dmAnswers14: Call Records
1121
dmAnswers14: Pricing
1132
dmAnswers14: Purchasing guide
1138
dmAnswers14: Money-saving tips
1125
dmAnswers14: FAQs
1130
dmAnswers14: Additional terms and conditions
1131
dmAnswers14: Advanced topics
1126
dmAnswers14: Basic agent training
1133
dmAnswers14: History and roadmap
1170
dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
1174
dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
1188
dmAnswers14: version 2 Commercial Gold Release Notice An14v2cg
1169
dmAnswers14: General Fault-finding
1248
Clubhouse Lockout
0018
dmAnswers14: Paks for fixed costs
1181
dmAnswers14: Pak Pricing
1182
dmAnswers14: Pak FAQ
1183
dmAnswers14: Pak Records
0023
dmConnects App
0024
dmConnects API -RFC
5100
dmCalls12
5101
dmCalls12 Features
5102
dmCalls12 Tariffs
5221
dmCalls12 Indirect Access
5103
dmCalls12 Faultfinding 5103
5220
dmCalls12 Reporting Problem Destinations
5104
dmCalls12 Supplementary Terms and Conditions
0120
dmDialler
3310
dmVoice and dmFax
3311
Getting started with dmVoice
3312
Getting started with dmFax
3313
Set up your voicemail message for dmVoice
3314
Access your voicemail
3315
View a list of calls or messages you've received
3316
dmFax fax to email settings
3317
Sample voice messages
3318
Sample fax messages
3320
Control dmVoice or dmFax online
3321
Control dmVoice or dmFax over the phone
3323
Change my dmVoice or dmFax email or PIN
3324
Change dmVoice divert settings
3325
dmVoice voicemail and notification settings
3326
Change dmFax divert settings
5081
ProTime
5095
ProTime topics
5082
Setup ProTime for dmSwitchboard12
5083
Full Service ProTime dmSwitchboard12
5084
50/50 ISU ProTime for the dmSwitchboard12
5085
DIY dmSwitchboard12
5090
dmSwitchboard12: Initial Setup Planning Sheet Guide
5096
ProTime Supplementary Terms and Conditions
1223
ProTime: Designing your Business Call Flow
0110
ClubTime - Free Pro Support, solutions
1257
ProVoiceover for Cn12, Sb12
0011
dmConnect Classic
3511
dmConnect: Diverting to VoIP
1106
dmConnect: Buyers Guide
1107
dmConnect: Upgrade options
3410
dmSwitchboard Classic
3420
Getting started part 1 - script wizard
3421
Getting started part 2 - sounds wizard
3422
Media players on the PC
3424
Controlling your dmSwitchboard over the phone
3426
dmSwitchboard: create an information line
3427
dmSwitchboard: create your own recorded voice prompts
3430
Development numbers
3460
dmSwitchboard MidCallServices
3440
dmSwitchboard FAQs
3412
Minimum usage on 070 dmSwitchboard
4130
dmAnswers and dmSwitchboard
4140
How much does it cost?
2110
dmCalls Classic
2112
Getting started
2120
Access
2121
Dialling options: how to make a call
2122
Command and Help modes
2130
Security
2131
Address book
2132
Online itemised calls
2133
Voice training
2150
dmCalls: Frequently Asked Questions
2111
Your prepay account is not ready
0118
Future Features
0042
Express Support
1210
Account balance problems
1218
General problems with account funding
1224
I want my number reconnected
1225
My account balance is shrinking too quickly
1211
My telephone number isn't working
1212
My fax number isn't working
1213
I can't login to my clubhouse
1215
I'm trying to buy a new number but your website won't let me
1219
I have a general call-handling problem
1214
My number's control panel isn't working
1220
I’m having a problem with one of your websites
1299
I've got a problem not covered here
1217
Faxes are garbled
1221
General message notification problems
1222
Customer VOIP tips
1229
Keeping your number
0998
0161 Nuisance calls
1157
OPH PSB Call Records
1301
club.dm end of life
9997
03 Numbers Sales Test Page
9996
Demo of FedSessKey pass through
0013
Support
1256
dmClub Number API
1180
dmAnswers migration
CONTENTS
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Support Notebook
#1106
dmConnect: Buyers Guide
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