When/Why we relocate services

In order to provide high reliability of service, it is dmClub policy to avoid applying system updates to running hosts. Instead what we do is a controlled migration of service accounts from a host running an older version of the software to another running a more recent version. See Note #1195 Upgrade Relocation

Also, it may be necessary to move service accounts in a hurry if there's a problem with the environment (hardware or network-related) that they are running on in order to minimise service disruption. See Note #1196 Emergency Relocation

FAQs

Q: Will I notice the relocation?

A: If you are using purely PSTN extensions, then it should be seamless. If you have VoIP handsets or softphones, there may be an outage of up to 2 mins while the DNS records update to reflect the new location. Some phones have over-enthusiastic caching and may benefit from a restart performed 2 mins after the upgrade has completed.

Q: Can I schedule this to happen at a more convenient time?

A: Yes - if you login to your web control (via the clubhouse) you can request that the upgrade is done immediately. As this is totally automatic, you might choose to do this early in the morning or at night.