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Reception Extensions - Advanced Options
Reception Extensions - Advanced Options
* This screen shot made before "Always Closed" option was introduced
Availability
Opening - When will this extension accept calls?
- Always Open
- Company Default (as set in the Company tab)
- Override (specific to this extension). Note that if you have no override lines, the extension will be permanently closed
- Always Closed - this extension is never open. Can be useful to setup a fixed voicemail number or to use as a "shadow number"
When closed - What to do when the extension is not open?
- Hang up
- Play the Closed Notice and then hang up. Enter the text of the message into the "Closed Notice" and a robot sound file will be generated and played in this scenario (or you can record your own)
- Take voicemail message. This will play the closed notice and take a message. Any message that is left is forwrded to the Email address specified below in .MP3 format.
- Take dmAnswers message. This will play the closed notice and take a message using our dmAnswers human answering service. If you have more than one, you can select which to use.
- Transfer to extension. When this extension is closed, you might have another that should take the calls (or just transfer back to the menu [reception extension]) after playing the closed notice.
- Shadow extension. This means transfer seamlessly to another extension - without answering the call and without playing a special message. See #1160 for examples of shadow numbers
Closed Notice - What to say when the extension is closed before taking specified action
Except when the action is simply to Hang up (or Shadow)
Menu
By default, the system will generate a simple menu of just the team extensions (the first 9 if there are more). Using the Advanced options form, you can customise to your own requirements
Menu Options
Whether or not the menu is auto-generated or custom-configured, these options determine how to use it.
Menu plays - How many times to play the menu before considering there has been no response
On no response - What to do if the user hasn't selected any options
- Maybe they don't have a DTMF/touch-tone handset
- Hang up
- Transfer to extension. There maybe a "default" choice (eg. Customer Services) that you'd like to use.