Full Service ProTime for the dmSwitchboard12
Full Service ProTime dmSwitchboard12 is designed for customers whose business operations are complex or whose telephony requirements are out of the ordinary. This might be because they have a large number of staff, staggered shifts, multiple contact numbers or particularly complicated team structures.
No matter how complicated your business might be, remember that there is no charge for your first ProTime session, even if you decide to go Full Service later on. You just need to complete the dmSwitchboard12 ISU Planning Sheet and the Pro will be able to setup your basic switchboard during the session. We expect it to take about 10 minutes, so there’ll be plenty of time left to talk about your options once you’re up and running.
During your free Initial Setup ProTime session, you will be able to discuss with the Pro whether your business needs will be best met by additional ProTime sessions, or by a managed Full Service setup.
How it works
Under Full Service, you will need to supply our Pro with complete and detailed information. Exactly how much will vary from business to business, and depend on the topic itself, but the Pro will do the hard work alone; running with the technical side and setting up the switchboard for you so that it works just how you’ve asked. You will not be expected to take part in any teleconferencing or screen shares while he does this.
If you prefer, you can delegate providing this information to someone else, perhaps the IT or Operations Manager. All that we ask is that you to provide a single point of contact for the Pro and that you notify us of any relevant changes that take place during the short setup period.
Although there is a charge for Full Service ProTime, we believe that you will easily be able to recoup that money through time saved and more efficient business call routing. And remember, we will only charge you for the time the Pro spends working on your dmSwitchboard12, there is no ongoing monthly or quarterly charge once the work is complete.
Full details of our charges and options can be found here.
Click here for the two dmSwitchboard12 setup options, 50/50 and DIY.
Related content
ProTime: Choice of Service Level
ProTime: Getting started (50/50)
ProTime: Getting Started (DIY)