RGD mon22jul13 This is a place holder dmNote to inform customers how to upgrade from SB12 version 1 to version 2
Migrations from dmSwitchboard12 Version1 to Version2 Instructions (15mins)
These instructions will show you how to upgrade your dmSwitchboard12 from version 1 to version 2. You will do this by loading a plan into the plan editor and then save it. The plan editor will automatically save the plan in Version 2.
Compatibility, Preparation & Resources
This is compatible with systems running SB12 version 2, having a version 1 plan, that needs to be upgraded. There are no known problems with V1 plans upgrading to V2, providing they were created after 01sept 2012.
Steps
Step 1: Load your Version 1 plan into the plan editor.
a) Log into your Clubhouse
b) Clck on the SB12 account that you wish to upgrade
c) Go to the plans tab of the SB12 control
d) Mouse over plan that you will upgrade (A), you will see an infotext come up, which will have "Version =1" on the last line (B), if the plan is a version 1 plan
e) Click on the plan name (A) and the plan editor will come up
Step 2: Save your plan
a) Click the save button, the system will give you a pop up confirming that the plan is now saved, click OK to confirm that you have seen the pop-up
b) Find the latest version of that plan, it should be at or close to the top of the plan manager, available plans
c) Mouse over plan that you have upgraded, you will see an infotext come up, which will have "Version =2" on the last line, if it does not say this, there is a problem, contact support
Step 3: Activate the plan
a) Click on the star to activate the plan that you have just saved (C), and within 60 seconds it should report that it has been successfully activated.
FAQ
How can I see which version of SB12 a plan is?
Mouse over the plan name (A), and you will see the infoText information including the plan version (B).
How can I activate an old version 1 plan?
please contact support