How to contact dealer suppport
If you find that you have questions or need help with your dealership, our dmClub support team will be able to assist you. You can contact them between 8:30am and 6:00pm (GMT/BST), Monday to Friday:
- By phone: +4420-7060-2000
- By email: support@dmclub.net
Well always do our best to resolve your query within 4 business hours (although in some cases we may need to consult with our development or technical team to find a resolution, which might require more time).
Tips for submitting a clear support request
Attach your coordinates
When submitting a support request, always be sure to include:
- Your contact email address and phone number
- Your 4-digit Dealer ID
- Any other relevant information we might need to resolve the problem (eg. if its a dmABS configuration problem, we might also need credentials to login to your Websites FTP server).
Tell us about the problem
The more clear information you can give us in relation to your query, the faster we can get to work on fixing it. Here are a few examples of the kind of information you could include in your support request:
- What exactly went wrong? Be specific dont just say It didnt work, give us as much detail as you can.
- What is the URL of the page, or the dmClub telephone number on which the problem occurred?
- What were you doing, or trying to do when the problem occurred?
- Did you only see this error once, or is it repeatable?
- What browser are you using (eg. Firefox v3.4, Internet Explorer v8, etc.)?
- Did you receive an error message? If so, please copy/paste the content of the error, or attach a screenshot for us to check.
- Have you performed any testing or diagnostics of your own? If so, what did you find out?
Example of a clear support request:
Example attached screenshot:
