dmClub deploys next phase of Switchboard12
The recently released Beta2 version of dmClub's dmSwitchboard12, includes new live features and also a limited preview release of the sales microsite. This will be released to the market as Gold very soon, and this is an opportunity for dealers to prepare their own sites, so that they are ready for launch
Environment LIVE and PREV
The entire system has been taken to live, apart from the DRAFT dmSwitchboard12 microSite, which is preview for dealers only at this stage.
Build: 20sep12a
Business use - Commercial
With the exception of <dealer>.prev1216.sb.ubShop.net, the live site is available for Dealers and Customers to use.
Release function quality - Beta+/Gold Candidate
The majority of bugs should have been resolved. We believe we are well on the way to Gold quality
Community content grade
We are currently polishing the preview sales site copy ready for Gold release.
Why are dmClub doing this release?
This is part of a program of releases of new customer and dealer products that will include exciting new features and selling points.
Customer Features - recent changes:
SB12 dmSwitchBoard12
CLI authenticated login for access from pstn Phones
C12 dmCalls12
a new generation of outbound calling service
WP WebPhone
Enhanced Call Information in Webphone
Dealer Features/Products - recent changes
eCom system upgrades
Multi Number mode for the number chooser
Tracking component has shopping status, including shopping hints which enable more intelligent sales site flow
Universal products options and additions
Sales options
- eShops - a new way to sell SB12
- An improved sales micro site including a product package option
Dealer resources
Dealer dmAdmin / resources
Updated to allow dealers to create their own eshop links and sell the new product packs.
sb.ubshop.net
The Switchboard12 "microsite" that sells just Switchboard and essential accessories.
<dealer>.prev1216.sb.ubShop.net
A chance for dealers to preview the new sales site, including the first product pack ("starter pack") option to buy. This site is missing some content, which will be added for Gold.
What's excluded and key comments
There are some problems with IE9 and JavaScript compatibility at present which we are working to resolve.
The Webphone only works in Windows
Where is the release
Already live on your dealer/customer clubhouse and at <dealer>.prev1216.sb.ubShop.net for the new sales site.
Dealer FAQs
When will SB12 go Gold?
We are making final polishes and bug fixes over the next few days and aim to release our Gold product on Thursday 4th October.
What's different about SB12?
We believe that SB12 is the fastest and easiest switchboard to set up in the world! See below for our world firsts (1) and unusual or unique features (U):
Tariffing
(1) Option to pay for extensions either by month, or by the minute (with a friendly bill cap) for low use extensions
(1) Setup fee includes a complimentary ProTime setup session with a Consultant
Plan editor, manager & activator
(1) 10 minute setup of 5 person company, including VOIP and PSTN phones
(1) Multi-service setup, including inbound numbers, outbound calling, Switchboard, sip handset domains for each user, WebPhone, WebDav storage
(1) Web2.0 ajax editor with auto save system during edits
(1) Disaster recovery plan option
Voiceover
(1) Voiceover from separate WebDav file storage system
(1) Templating system to allow for convenient recording of sounds
(U) cloud based reporting of upload records
AnyTalk
(1) True Hybrid PSTN, SIP and webphone
(1) Full midcall menu for SIP phones and pstn phones, including Attended / Unattended transfer and 3 way conferencing
(1) Consistent keying of transfer between all phone types for midcall menu
(1) CLI authenticated login on personal extensions, either through reception DDI or personal DDI
(1) Phased delivery of phone calls to a sipPhone backup pstnPhone
(1) Caller CLI delivery and enhanced Call Information to PSTN
(U) DTMF key to accept for PSTN delivery, so that calls do not get delivered to voicemail
(1) "A" party caller identity pass through on the system to a compatible calling account system
Extensions
(1) Simple phased call delivery to certain team members straight from a plan
(1) Controllable Caller Identity for outbound calls
WebPhone
Our WebPhone is a web based softphone that uses a plugin that allows the SB12 Customer and users to make and receive phone calls by just clicking a link on their clubhouse. It has none of the client side setup issues that traditional SIP softphones have.
(1) Automatic credential setup, with multiple accounts, with single click to launch from convenient customer portal
(1) Enhanced call information, including live display of how the call has flowed through the SB to the personal extension
(U) Test and setup
CB2 Further Release Highlights and Details
The product is "Gold Candidate" quality. Still to come:
- More training material, including dmNotes and videos to make it really "non techie" friendly
- Refining our ProTime sessions
- Refining online help material
But given the advantages that it offers over existing market players, we felt that it should be launched.
We will be giving free Pro-Time consulting (within reason!!) while we are in final beta stage
SB12 is a new GenU product in 2012 that allows inbound, internal and outbound phone calls. It is a true hybrid using PSTN, SIP VOIP and DML's WebPhone. Initially it is hosted, but later on it may be located in client premises.
It is designed to be very business friendly with (setup) Plans, and ProTime consulting,.
The Product Pack (SB12 Starter Pack 1) is also at a very competitive tariff of £9.50 PCM for up to 99 receptions, 3 teams and 3 personal extensions (plus £24.95 start-up fee - includes 35 prepaid credit)
SB12 Planner
The SB12 planner can control all GenU products and certain GenX products from a single plan.
GenU products include:
- SB12 dmSwitchboard12
- Ca12 dmCalls12
- WP WebPhone
GenX products include
- Clubhouse
- Cn12 (dmConnect upgrade 2012)
dmAnswers
C12 dmCalls12
dmCalls12 is a powerful, high quality outbound calling service. It can be used by dmClub GenU products. It has smart handling of CLI and real-time credit control, so that customers can avoid bill-shock.
Notable feaures:
- Integrated into the SB12 planner
- Real time credit control, with daily and monthly warnings and shut down protection
- Straight forward tariff, with attractive prices
dmConnect upgrade
dmConnect is a simple number service, with the ability to forward to:
- PSTN phone numbers
- SIP Trunk
- IAX Trunk
- SB12 (dmSwitchboard12)
And it can also be controlled by the SB12 plan
eComs(dealers)
Multi-chooser eCom
(1) Allows selection of multiple numbers from the number section of the site
Autosizing eCom
(1) All eComs have an autosize option
Accounts and Payments
Customers can now pay for renewals and orders from existing credit