Help for General
Status
This field shows the renewal status of your service. You will receive a reminder email four weeks before your service is due for renewal. Not renewing your service can put your service in danger of cancellation. Your renewal status can be:
ACTIVE: Your service is active. You don't need to take action.
RECYCLE1: You haven't renewed your service and it will be recycled (cancelled) in 21 days. Contact dmClub Support immediately to renew your service if you don't want to lose your service.
RECYCLE2: You haven't renewed your service, and it will be recycled imminently. If you want to keep your service contact dmClub Support immediately to re-activate it. An administration fee will apply.
Web controls
dmClubhouse: click to access your clubhouse - the collection of all your dmClub services.
Alias/PIN
Alias allows you to give a custom name to your service. When you set an alias, it appears in your Clubhouse next to the Service Icon for this service and on any email sent to you regarding this service.
New PIN: This allows you to set a new PIN for when you call your Control Number, for example to access voicemail messages.
Enter the new PIN you wish to use for this service into both boxes. When logging in to your Control Number over the telephone you will need to enter the new PIN.
Paks
dmAnswers14 Paks allow you to pre-purchase answers at a fixed cost - so even if your callers spend more time than necessary talking with our agents, you won't be charged more.
This area allows you to see what Paks you have purchased and how many messages are left.
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