Help for dmAccount Alerts

What's this page for?

All our accounts are pre-paid - when the account runs out of money the service may stop working. So to make sure you've always got enough credit, you can use this page to arrange for email alerts when your account credit drops below a certain threshold.

Top Tips

• You can set two alerts - a first 'heads up' alert and a second 'urgent' alert

• You decide when to trigger the alerts. For example, if your average spend is 30/month you could set the first alert at 10 (about 10 days' credit left) and the second at 3 (around 3 days left)

• Bear in mind that payments take around 4 working hours to be processed. So keep an eye on your credit to make sure you're covered for weekends and holidays
• If your account is constantly triggering your alerts, you might want to consider arranging for Auto Top-Up. Click on theAuto Top-Up link on this page to arrange this