Mon23 June 2014 Digital Mail Ltd's dmClub are pleased to release a new telecoms product with 7 world firsts for Commercial Early Experience Use.  dmAnswers14 is the world's most flexible professional call answering service designed to be affordable for any size of business.

dmAnswers14 Background and Roadmap

dmAnswers14 is the replacement for the 10 year old dmAnswers (Classic) product, and is fully integrated with the new dmClub "GenU" services dmConnect12 (a fully featured Virtual Business Line) and dmSwitchBoard12 (a cloud based convergent switchboard).  It is a long term product, and dmAnswers Classic will be upgraded to it over time.

dmAnswers14 Agents can answer the calls to customers/users prior to presentation (FrontDesk) or take a message when they are not available (MessageDesk).

The dmAnswers14 system is now ready, and the answering Agents have passed their training.  Over the next weeks, early experience customers will receive a special launch rate, in exchange for polishing feedback.  This feedback is an essential part of the service certification process, we aim to take the product to gold grade by the end of Jul2014.

Release grade: Beta Commercial, Early Experience, suitable for distribution

This release is for our public spirited early experience testers, and to enable dealers to prepare to make money.

Environment= prev1336 (http://my.prev1336.dmclub.net and http://www.prev1336.dmAnswers14.com http://notes.prev1336.dmclub.net/0017)

Build= 02jun14a

BusinessUse= Commercial, this release is for commercial activity, the dmAnswers.com are live.

Technical functionality= GOLD there is only limited testing that has been performed on this, no commercial use please.

Content quality= CommercialBeta the content is intended to be commercial grade, but has polishing still to be done

AgentQuality= Beta the agents have been trained, and now need "flying hours" practice

FeatureSet=Complete

Operations= Beta we are not running the service to Gold grade yet, we need "flying hours"

Notable changes from previous versions

dmAnswers14 NEW: V1 (#1120)

dmAnswers14 has the usual answering service features (which include 7 world firsts) including:

• FrontDesk handles calls before presenting them to you (includes:1x WorldFirst)
• MessageDesk takes messages when you are not available
• dmConsole give you control and real-time status in your hand
• FrontDesk Availability lets us handle calls depending how busy you are
• Custom Preferences lets our agents know how to handle your calls
• Notification Feature ensures that you know of all your calls and their results
• DirectMode allows you to take calls directly when you want
• TransferModes allows you to tell us how to transfer calls to you
• 24x7operation we don't sleep so you can
• Integration with Cn12 and SB12 (includes:4x WorldFirsts)
• Multi-ContactCentre (includes:2x WorldFirsts)

How to get it

Contact support@dmclub.net or call +44-20-7060-2000.

What's next

dmAnswers14 Version1 Gold in July 2014, with bug fixes, and other improvements like call recording and more switchboard features.