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dmNotes Contents

Contents

  • 0051 Welcome to dmClub
    • 0052 What is dmClub?
      • 0119 Tangerine Telecom
    • 0053 How do I log in and what is my dmID identity?
    • 0054 Your Clubhouse: getting started
    • 0055 How do I manage my contact, company, address, login and PIN details?
    • 0056 How do I update my Clubhouse contact details?
    • 0057 Powered by GenX
    • 0058 What do I do if I want to make a complaint?
    • 0059 Reporting Unacceptable or Fraudulent Use
    • 0060 General Customer Terms and Conditions
    • 0065 dmClub Support: Our Promise
    • 0066 Getting the Best from Support
    • 0068 Advanced Fee Fraud
    • 1194 Automatic Service Upgrades
      • 1187 GenX to GenU migration
        • 1189 GenU migration FAQs
        • 1190 dmConnect to dmConnect12 upgrade
        • 1191 dmVoice to dmVoice12 upgrade
        • 1192 dmSwitchboard to dmSwitchboard12 upgrade
      • 1193 Relocation of GenU services
      • 1195 Upgrade Relocation Apr15A
      • 1196 Emergency Relocation
    • 0999 Bad dmClub numbers
    • 7000 Latest News and Updates
      • 7001 System Status and Notices
      • 7031 dmNews October 13
        • 1116 dmDeals
      • 7032 dmNews July 12
      • 7033 dmNews May 12
      • 7034 dmNews April 12
      • 7035 dmNews March 12
      • 7036 dmNews February 12
      • 7037 dmNews January 12
      • 7038 dmNews December 11
      • 7039 dmNews November 11
      • 7040 dmNews October 11
      • 7041 dmNews September 11
      • 7042 dmNews August 11
      • 7043 dmNews July 11
      • 7044 dmNews June 11
      • 7045 dmNews May 11
      • 7046 dmNews April 11
      • 7047 dmNews March 11
      • 7048 dmNews February 11
      • 7049 dmNews January 11
      • 7050 dmNews December 10
      • 7051 dmNews November 10
      • 7052 dmNews October 2010
      • 7053 dmNews September 10
      • 7054 dmNews August 10
      • 7055 dmNews July 10
      • 7056 dmNews May 10
      • 7057 dmNews April 2010
      • 7058 dmNews March 2010
      • 7059 dmNews February 10
    • 0025 Privacy Policy
  • 0100 Accounts: Credit, Orders and Payments & FAQ
    • 1236 Accounts: History and Roadmap
    • 0016 Payment Guide
      • 1234 AutoPay concepts & advice
      • 1228 AutoPay Calendar
      • 0111 Manual Credit and Debit Card Payments
      • 0117 PayPal Payments
      • 0112 UK Bank Payments
      • 0113 Bank Payments from outside the UK
      • 0114 Payment by cheque
      • 0116 Card Auto Top-Up (Deprecated)
      • 0108 AutoPay (deprecated)
    • 1231 Understanding orders and payments
    • 0103 Buying a Service For long term or Life
    • 0105 Problem Money Allocation
    • 0115 Claiming a payout from dmClub
    • 1232 Disconnection and Reconnecting numbers
    • 0022 AJL Test
    • 0109 Placeholder
  • 0012 Products
    • 3100 Number Ranges, changes and problems
      • 3101 Non Geographic (08) Number Service Charges
        • 1200 NGN Access Charges
      • 3120 UK Local number guide
      • 3131 UK 0844 numbers guide
      • 3133 UK 0870 number guide
      • 3134 UK 0871 number guide
      • 3110 Parallel migration process
      • 1159 08 Replacement Offer - July 2015
        • 1198 08 Changes July 2015: Background
      • 1204 Number FAQ and Solutions
      • 1208 Legacy GenX "T0" tariffs
      • 1238 Digital Mail Number Allocations from Ofcom
      • 1242 Number Porting
      • 1178 070 number range termination
      • 1179 0871 number range
    • 0010 dmConnect12
      • 1064 dmConnect12: History and Roadmap
        • 1073 dmConnect12: Release1 (Oct13a)
        • 1161 dmConnect12 Release2 (Jun14a)
        • 1172 dmConnect12 Release3 (Sep14a)
      • 1059 dmConnect12 : Instructions
        • 1060 dmConnect12: Setting up divert - Basic Mode
        • 1061 dmConnect12: Setting up divert - Medium Mode
        • 1062 dmConnect12: Setting up divert - Advanced Mode
        • 1075 dmConnect12: Using VoIP Trunk divert mode
        • 1074 dmConnect12: Using with a dmSwitchboard12
        • 1096 dmConnect12: How it works, a technical introduction
        • 1084 Setting up Zoiper Mobile with dmConnect12
        • 1094 dmConnect12: Making outbound calls from a PSTN phone
        • 1095 dmConnect12 : Call Costs & Records
        • 1097 Using dmAnswers with dmConnect12
        • 1098 Upgrading from dmConnect12 to dmSwitchboard12
        • 1100 dmConnect12: Setting up Voicemail
        • 1091 Setting up dmWebPhone with dmConnect12
        • 1235 Setting outgoing message (OGM) for dmConnect12 from browser
        • 1241 HowTo - Setup dmConnect12 with 2 OGMs
        • 1245 HowTo - Setup dmConnect12 with Customised TTS OGM
        • 1246 HowTo - Setup dmConnect12 with multi divert
        • 1258 HowTo - Add overflow Personal Extension to dmConnect12
      • 1063 dmConnect12: General Fault Finding
      • 1056 dmConnect12: User Case Studies
      • 1053 dmConnect12: Features
        • 1112 dmAnswers14
          • 1113 dmAnswers14: Using dmAnswers14 with dmConnect12
      • 1055 dmConnect12: Purchasing guide
      • 2071 dmConnect12: Upgrades and Add-ons
      • 1057 dmConnect12: Pricing
      • 1054 dmConnect12: FAQ Frequently Asked Questions
      • 1065 dmConnect12: Dealer Information
      • 1066 dmConnect12: ClubOps
      • 1067 dmConnect12: Embedded Notes
        • 1068 dmConnect12: OPH ControlX:Home
        • 1018 dmConnect12/PSB: OPH ControlX:Home
        • 1019 dmConnect12/PSB: OPH ControlX:CallHandling
        • 1069 dmConnect12: OPH ControlX:Divert
        • 1070 dmConnect12: OPH ControlX:Call Records
        • 1071 dmConnect12: OPH ControlX:Tariff
        • 1052 dmConnect12: OPH ControlX:DMC12Tariff
        • 1179 An14 Pak Email Templates
    • 0019 GenU General Help
      • 1203 Fault-finding VoIP handsets & Clients
      • 0107 Unclassified OnPageHelp
        • 1233 AutoPay OPH
      • 1237 Setting up voicemail OGM for dmConnect12 and dmSwitchboard12
      • 1244 Call Records Availability
      • 1249 GenU General: Feature List
        • 1250 GenU General: Web Prompt Studio Feature
      • 1251 GenU General: Web Prompt Studio - Getting started instructions
        • 1252 GenU General: WebPrompt Studio - Advanced Instructions
    • 5017 dmSwitchboard12
      • 5021 dmSwitchboard12: Getting started
        • 5022 dmSwitchboard12: Plan creation and editing
        • 5023 dmSwitchboard12: Setup Videos
      • 0400 dmSwitchboard12 Features
        • 5024 dmSwitchboard12 Extensions: Overview
        • 5025 dmSwitchboard12 Extensions: Reception
          • 5212 Reception Extensions - Advanced Options
        • 5026 dmSwitchboard12 Extensions: Team
          • 5213 Team Extensions - Advanced Options
        • 5027 dmSwitchboard12 Extensions: Personal
          • 5214 Personal Extensions - Advanced Options
          • 5041 Divert dmSwitchboard12 to PSTN
        • 5028 dmSwitchboard12 Extensions: Utility
        • 5066 dmSwitchboard12 Voicemail
          • 1108 PS12 voicemail OGMs
        • 5070 dmSwitchboard12 Call Records
        • 5071 PSTN Extension Calls
        • 5072 Transferring Calls with Mid Call Menu
        • 5200 dmSwitchboard12 Voiceover
          • 5203 dmSwitchboard12 Voiceover Instructions
          • 5204 Setting up Cloudsafe Filestore
          • 5209 Recording prompts over the phone
          • 5230 Move from CloudSafe to SwissDisk Instructions
        • 5210 SB12 Click2Call
        • 1005 dmSwitchboard12 Opening Hours Feature
        • 1004 dmSwitchboard12 CallerID and Enhanced Caller Info
        • 1139 dmSwitchboard12: Advanced SIP Diagnostics
        • 5073 dmSwitchboard12: Call Recording
        • 1247 Web Prompt Studio
      • 5043 The dmSwitchboard12 WebPhone
        • 5067 Getting Started with the WebPhone
        • 5044 How To Access the WebPhone
        • 5047 Adding WebPhone Users
        • 5048 Testing the WebPhone
        • 5056 Making and Receiving Calls and In-call Features
        • 5211 WebPhone Screen Popping
      • 5000 Using dmSwitchboard12 with SIP and Softphones
        • 5049 dmSwitchboard12: Start using dmSwitchboard12 with a SIP Phone
        • 5035 Retrieve your SIP credentials from dmSwitchboard12
        • 5050 dmSwitchboard12 guides: LAN checklist for VoIP
        • 5046 VoIP Testing and Test Resources
        • 5045 SIP Phones Synonyms
        • 5033 Bria for Android: Setup and Testing
        • 5034 Bria for iPhone and iPad: Setup and Testing
        • 5042 CounterPath's X-Lite 4: Setup and Testing
        • 5005 Gigaset N300A IP: Setup
        • 5008 Grandstream GXP2000: Setup
        • 5007 Linksys Sipura IP SPA922: Setup
        • 5006 SIPPolycom SoundPoint IP 331: Setup
        • 1080 Using dmConnect12/dmSwitchboard12 with FreePbx
        • 1255 Setting up Zoiper Desktop Application
      • 5106 dmSwitchboard12 Call Costs
      • 5020 dmSwitchboard12 Case Studies
      • 1041 dmSwitchboard12 ClubOps
        • 1045 dmSwitchboard12 ClubOps:Contracts Creation
        • 1046 dmSwitchboard12 ClubOps:Upload & Download SB12 plans
      • 1013 SB12 Contracts
      • 1011 SB12: FAQ Frequently Asked Questions
      • 1173 dmSwitchboard12: Upgrades and add-ons
      • 1007 dmSwitchboard12: History & Roadmap
        • 5055 dmSwitchboard12 Release2 (May13a)
          • 1010 dmSwitchboard12: Migration from V1 to V2 Instructions
        • 1162 dmSwitchboard12 Release3 (Jun14a)
        • 1171 dmSwitchboard12 Release4 (Sep14a)
      • 1175 dmSwitchboard12 General Fault-finding
    • 0017 dmAnswers14
      • 1136 dmAnswers14: Getting started instructions
        • 1122 dmAnswers14: Setting up dmAnswers14 Message Desk on dmConnect12
        • 1124 dmAnswers14: Setting up dmAnswers14 FrontDesk on dmConnect12
        • 1129 dmAnswers14: Installing dmConsole on Android
        • 1123 dmAnswers14: Installing dmConsole on iPhone/iPad
        • 1163 dmAnswers14: Initial Setup ProTime Customer Guide
        • 1164 dmAnswers14: Initial Setup ProTime Pro Guide
      • 1120 dmAnswers14: Features
        • 1140 dmAnswers14: MessageDesk
        • 1166 dmAnswers14: FrontDesk
        • 0104 dmAnswers14: dmConsole
          • 1135 dmClub: QuickLinks
        • 1167 dmAnswers14: Agent Handling Mode
        • 1149 dmAnswers14: Transfer Modes
        • 1134 dmAnswers14: Notifications
        • 1168 dmAnswers14: Call Records
      • 1121 dmAnswers14: Pricing
      • 1132 dmAnswers14: Purchasing guide
      • 1138 dmAnswers14: Money-saving tips
      • 1125 dmAnswers14: FAQs
      • 1130 dmAnswers14: Additional terms and conditions
      • 1131 dmAnswers14: Advanced topics
        • 1126 dmAnswers14: Basic agent training
        • 1133 dmAnswers14: History and roadmap
          • 1137 dmAnswers14: Version1 Beta1 Release Notice (AN14v1b1)
          • 1170 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
          • 1174 dmAnswers14 Version 1.6 Commercial Gold Release Notice An14v1-6cg
          • 1188 dmAnswers14: version 2 Commercial Gold Release Notice An14v2cg
      • 1169 dmAnswers14: General Fault-finding
      • 1144 dmAnswers14: Dealer FAQs
      • 1145 Templates and Messages
      • 1146 CustOps
      • 1148 Embedded Notes
        • 1127 Installing dmConsole
        • 1248 Clubhouse Lockout
      • 0018 dmAnswers14: Paks for fixed costs
        • 1181 dmAnswers14: Pak Pricing
        • 1182 dmAnswers14: Pak FAQ
        • 1183 dmAnswers14: Pak Records
    • 0023 dmConnects App
    • 0024 dmConnects API -RFC
    • 5100 dmCalls12
      • 5101 dmCalls12 Features
      • 5102 dmCalls12 Tariffs
      • 5221 dmCalls12 Indirect Access
      • 5103 dmCalls12 Faultfinding 5103
      • 5220 dmCalls12 Reporting Problem Destinations
      • 5104 dmCalls12 Supplementary Terms and Conditions
      • 0120 dmDialler
    • 3310 dmVoice and dmFax
      • 3311 Getting started with dmVoice
      • 3312 Getting started with dmFax
      • 3313 Set up your voicemail message for dmVoice
      • 3314 Access your voicemail
      • 3315 View a list of calls or messages you've received
      • 3316 dmFax fax to email settings
      • 3317 Sample voice messages
      • 3318 Sample fax messages
      • 3320 Control dmVoice or dmFax online
      • 3321 Control dmVoice or dmFax over the phone
      • 3323 Change my dmVoice or dmFax email or PIN
      • 3324 Change dmVoice divert settings
      • 3325 dmVoice voicemail and notification settings
      • 3326 Change dmFax divert settings
    • 5081 ProTime
      • 5095 ProTime topics
      • 5082 Setup ProTime for dmSwitchboard12
      • 5083 Full Service ProTime dmSwitchboard12
      • 5084 50/50 ISU ProTime for the dmSwitchboard12
      • 5085 DIY dmSwitchboard12
      • 5090 dmSwitchboard12: Initial Setup Planning Sheet Guide
      • 5096 ProTime Supplementary Terms and Conditions
      • 1223 ProTime: Designing your Business Call Flow
      • 0110 ClubTime - Free Pro Support, solutions
      • 1257 ProVoiceover for Cn12, Sb12
    • 0011 dmConnect Classic
      • 3511 dmConnect: Diverting to VoIP
      • 1106 dmConnect: Buyers Guide
      • 1107 dmConnect: Upgrade options
    • 3410 dmSwitchboard Classic
      • 3420 Getting started part 1 - script wizard
      • 3421 Getting started part 2 - sounds wizard
      • 3422 Media players on the PC
      • 3424 Controlling your dmSwitchboard over the phone
      • 3426 dmSwitchboard: create an information line
      • 3427 dmSwitchboard: create your own recorded voice prompts
      • 3430 Development numbers
      • 3460 dmSwitchboard MidCallServices
      • 3440 dmSwitchboard FAQs
      • 3412 Minimum usage on 070 dmSwitchboard
    • 4110 dmAnswers Classic
      • 4120 How it works, and how to sign up
      • 4130 dmAnswers and dmSwitchboard
      • 4140 How much does it cost?
      • 4150 dmAnswers FAQs
    • 2110 dmCalls Classic
      • 2112 Getting started
      • 2120 Access
      • 2121 Dialling options: how to make a call
      • 2122 Command and Help modes
      • 2130 Security
      • 2131 Address book
      • 2132 Online itemised calls
      • 2133 Voice training
      • 2150 dmCalls: Frequently Asked Questions
      • 2111 Your prepay account is not ready
    • 1155 dmWorkflow Service Management
      • 1156 An14 CallCentres - Using dwfManagement screens
        • 1151 An14 CC Management - Menu (OPH)
        • 1152 An14 CC Management - CCMan (OPH)
        • 1153 An14 CC Management - Calls Report (OPH)
        • 1154 An14 CC Management - Call Details (OPH)
      • 1150 dwfManagement Embedded Note - Login
    • 0118 Future Features
  • 0014 Dealer Area
    • 1402 Dealer Introduction
      • 1403 Dealer commission structure
      • 1404 Dealership levels
        • 1420 Classic Dealership Supplementary Terms & Conditions
        • 1421 Pro Dealership Supplementary Terms & Conditions
        • 1422 Wholesale Dealership Supplementary Terms & Conditions
      • 1405 dmClub dealer business plan
      • 1407 dmClub Dealer FAQs
      • 1408 Getting Support for Dealers
      • 1410 Dealer Terms and Conditions
      • 5105 Tariff Guide for Gen-U Products
      • 1240 Dealer Introduction Meeting
    • 1700 Dealer News
      • 7060 Latest Releases and Updates
        • 1119 Pro Dealer Upgrade Oct13
        • 5040 dmSwitchboard12 Gold Release
        • 5037 dmSwitchboard12 Beta 2
        • 7061 UK GEO ALL
        • 7068 dmABS 1.5.E
        • 7069 dmABS 1.5.F
        • 7070 dmABS-1.6
        • 1679 dmABS Affiliate Sales Engine
        • 1680 dmABS Adapted Sales Engine
        • 7067 dmABS tips and tricks
      • 1600 Latest Newsletter
      • 1601 Newsletter Archive
        • 1620 dmBiz October 13
        • 1621 dmBiz September 12
        • 1622 dmBiz July 12
        • 1623 dmBiz May 12
        • 1624 dmBiz Apr 12
        • 1625 dmBiz Mar 12
        • 1626 dmBiz Feb 12
        • 1627 dmBiz January 12
        • 1628 dmBiz December 11
        • 1629 dmBiz November 11
        • 1630 dmBiz Oct 11
        • 1631 dmBiz Sep 11
        • 1632 dmBiz Aug 11
        • 1633 dmBiz Jul 11
        • 1634 dmBiz Jun 11
        • 1635 dmBiz May 11
        • 1636 dmBiz Apr 11
        • 1637 dmBiz Mar 11
        • 1638 dmBiz Feb 11
        • 1640 dmBiz Jan 11
        • 1641 dmBiz Dec 10
        • 1642 dmBiz Nov 10
        • 1643 dmBiz Oct 10
        • 1644 dmBiz Sep 10
        • 1645 dmBiz Aug 10
        • 1646 dmBiz Jul 10
        • 1647 dmBiz Jun 10
        • 1648 dmBiz May 10
        • 1649 dmNews Apr 10
        • 1650 dmNews Mar 10
        • 1651 dmBiz Feb10
        • 1652 dmBiz Jan 10
        • 1654 dmBiz Dec 09
        • 1655 dmBiz Nov 09
        • 1656 dmBiz Oct O9
        • 1658 dmBiz Sep 09
          • 1657 BTR Grand Prix
        • 1659 dmBiz Aug09
        • 1660 dmBiz Jul09
    • 0015 Dealer Products
      • 1513 Selling dmSwitchboard12 Online
        • 1673 Selling dmSwitchboard12: Get Started
        • 5107 dmswitchboard12.com Introduction
        • 5108 Affiliate Site Text Substitutions
        • 5201 Affiliate Site CSS Customisation
        • 5109 dmSwictboard12.com On Your Own Domain
        • 1687 eComponents
        • 5222 Selling dmCalls12
        • 1698 SEO (Search Engine Optimisation) - Get Started
        • 1699 SEO (advanced) - Move up the rankings
      • 1110 The Voucher System
        • 1111 Voucher API Demo
      • 1522 eComponents: Building Your Own Sales Site
        • 1529 Getting started with eComponents
        • 1530 eComponents: Number Chooser
        • 1531 eComponents: Checkout
        • 1532 eComponents: Mini Trolley
        • 1533 eComponents: Call Cost Explorer
        • 1534 eComponents: Dealer Registration
        • 1535 eComponents: Universal Product
        • 1539 eComponents: Tracking
        • 1540 eComponent and eShop CSS Customisation
        • 1541 Access your customer's trolley client-side
        • 1523 eComponents: FAQ
        • 1545 Using the eShop
      • 1683 Dealer Marketing Resources
        • 1685 Graphic Ads
        • 1684 Text Ads
        • 1686 Flash ads
      • 1520 Sales Tracking and Reporting
        • 1514 Video: Introduction to campaign analysis
        • 1675 Campaign basics: Choose your marketing mix
          • 1676 Campaign basics: Start some campaigns
          • 1677 Campaign basics: Tag your campaigns
          • 1678 Campaign basics: Refine your campaigns
          • 1681 Hand-coding Total Sales Tracking (TST) tags
          • 1682 Examples of Total Sales (TST) tagged URLs
    • 1230 Dealer Commission Guidelines
    • 1409 AutoSettle for Pro/Wsl dealers
  • 0102 Clubhouse Messages
    • 1012 New dmConnect12 service
    • 1197 Lose 08 NOW
    • 1201 CHMsg: 03 Numbers Special Offer
    • 1202 CHMsg: 08 replacement offer
  • 9999 Embedded Notes
    • 1099 CSE Demo
      • 3253 Help for OldMessages
      • 7200 Help for dmAdmin Home
      • 7201 Help for dmAdmin Contact
      • 7202 Help for dmAdmin AllTalk
      • 7203 Help for dmAdmin Commission
      • 7204 Help for dmAdmin Settings/Basic
      • 7205 Help for dmAdmin Settings/AffiliateBrand
      • 7206 Help for dmAdmin Settings/ClubhouseSalesLinks
      • 7207 Help for dmAdmin Portfolio
      • 7208 Help for dmAdmin Authorisations
      • 7209 Help for dmAdmin UserLookup
      • 7210 Help for dmAdmin Orders
      • 7211 Help for dmAdmin SalesAnalysis
      • 7212 Help for dmAdmin TariffGuide
      • 7213 Help for dmAdmin BTR/Sessions
      • 7214 Help for dmAdmin BTR/Orders
      • 7215 Help for dmAdmin BTR/Commission
      • 7216 Help for dmAdmin BTR/DownstreamDealers
      • 7217 Help for dmAdmin BTR/Customers
      • 7219 Help from BTR/Welcome
      • 7221 Help for dmAdmin Add Dealers
      • 7222 Help for dmAdmin Wholesaler Commission
      • 7223 Help for dmAdmin Wholesaler Dealers
      • 7224 Help for dmAdmin Wholesaler Dealer Activity
      • 7225 Help for dmAdmin Wholesaler Dealer Orders
      • 7230 Help for BTRLive/Welcome
      • 7231 Help for BTRLive/Sessions
      • 8933 Help for dmAdmin BTR/Sessions
      • 8934 Help for dmAdmin BTR/Orders
      • 8939 Help from BTR/Welcome
      • 8940 Help for BTRPreview/Welcome
      • 8941 Help for BTRPreview/Sessions
      • 9500 Dealer Marketing Resources
      • 9501 Range, service and plan
      • 9502 Landing page
      • 9503 TST for adverts
      • 9504 Resource type
      • 9510 Text ad options
      • 9511 Graphic ad options
      • 9512 Flash ad options
      • 9514 Product family options (adverts)
      • 9515 Product family options (embedded)
      • 9516 Number signup options
      • 9517 Number Chooser and Trolley options
      • 9518 Dealer signup options
      • 1239 Brand Parameter Reference
      • 1243 DLROrders
    • 0067 Bug reporting: Advanced
      • 0801 dmCommunity STAFF discussion
      • 1000 Test of CMS templated ANTs
      • 1003 On Page Help for ADMCommission
      • 1020 Dealer Marketing Resources
      • 1021 Resource type
      • 1022 Ads - Range, service and plan
      • 1023 Landing page
      • 1024 Text ad options
      • 1025 TST for adverts
      • 1026 Graphic ad options
      • 1027 Flash ad options
      • 1028 Wizard: Dealership
      • 1029 Choose your eComponent
      • 1030 Arbitrary extra parameters
      • 1031 TST for eComponents
      • 1032 Number Chooser options
      • 1033 Range, service, plan, gold, area
      • 1034 Wizard: Track: Dynamic Parameters
      • 1035 Wizard: Checkout: options
      • 1036 Wizard: Mini Trolley: options
      • 1037 Wizard: Call Cost Explorer: options
      • 1038 Dealer signup options
      • 1039 Product family
      • 1040 Wizard: Universal Product: options
      • 1079 TST for eComponents
      • 1082 Dealer Marketing Resources
      • 1085 Dealer signup options
      • 1086 Product family
      • 1087 Choose your eComponent
      • 1088 Number Chooser and Trolley options
      • 1089 Arbitrary extra parameters
      • 1090 Dealership and eComponent Server details
      • 1092 Resource type
      • 1093 AJL Test Note
      • 1512 Introduction to the dmClub business
      • 1639 WEBINAR: Introducing eCom 2.0
      • 1653 dmClub Skunk Works
      • 1661 Advertising advice and copy
      • 3250 Help for Clubhouse home page
      • 3251 Help for Clubhouse settings page
      • 3252 Help for Clubhouse login page
      • 3327 Check calls and messages for voice or fax number
      • 3328 Phone login to your Control Number
      • 3329 Divert Controls (over the phone)
      • 3330 Add, remove or modify stored phone numbers
      • 3332 Disable or enable my mailbox
      • 3351 Unified Messaging FAQ
      • 3411 History and roadmap
      • 5001 dmSwitchboard12: General Tab
      • 5002 Switchboard Plan: on-page help
      • 5003 Line Usage: on-page help
      • 5004 VoIP Settings: on-page help
      • 5009 Cisco: setup
      • 5010 Embedded help for Switchboard12
      • 5011 dmCalls12
      • 5012 dmCalls12_2
      • 5013 dmCalls12
      • 5014 dmCalls14
      • 5015 Call records
      • 5016 Account_Thanks_OPH
      • 5019 ProTime Initial Setup: PRO-SB-12-ISU
      • 5030 dmSwitchboard12 ProVoiceover
      • 5031 Demo dmNotes Embedded Video
      • 5036 dmSwitchboard12: Caller Identity and Enhanced Caller Identity feature
      • 5038 Fault finding guides: introduction
      • 5039 Fault finding guide: my UK local telephone number does not work
      • 5051 dmSwitchboard12 Alpha Trial
      • 5053 Welcome to the dmSwitchboard12 Alpha
      • 5054 dmSwitchboard12 Alpha Dealers - Welcome!
      • 5057 Placeholder note for RGD
      • 5058 Placeholder note for RGD
      • 5059 Placeholder note for RGD
      • 5060 Instruction styles
      • 5068 Webphone
      • 5074 dmNote 5074 - Placeholder
      • 5075 dmNote 5075 - Placeholder
      • 5205 New dmSwitchboard12 service
      • 5229 Testing Testing
      • 7010 Personal Numbers Announcement
      • 7011 0870 Changes
      • 7012 0870 Number Solutions
      • 7020 August 09 0870 tariff changes
      • 7062 dmConnect Pro
      • 7063 VFSw Tariff2
      • 7064 dmABS 0.2
      • 7065 Site Merge
      • 7100 Help for dmAccount AddCredit
      • 7101 Help for dmAccount Summary
      • 7102 Help for dmAccount Auto Top-Up
      • 7103 Help for dmAccount Transactions
      • 7104 Help for dmAccount Alerts
      • 7105 Help for dmAccount Earnings
      • 7106 Help for dmAccount Contact
      • 7107 Help for dmAccount Order
      • 7108 Help for dmAccount Order [+]
      • 7109 Help for dmAccount Earnings_Zoom
      • 7110 Help for dmAccount CPILinker
      • 7220 August 09 0870 tariff changes
      • 7232 Help for BTRLive/Orders
      • 7233 Help for BTRLive/OldAnalysis
      • 7234 Help for BTRLive/OldOrders
      • 7240 Latest News
      • 7241 Get started in 19 minutes
      • 7242 Your Dealer Manager
      • 7243 On the Roadmap
      • 7244 Other News
      • 7245 White papers
      • 7246 dmAdmin - dmClub Briefing
      • 7247 dmAdmin - What Next?
      • 7248 Your dmClub account manager (RGD)
      • 7249 Reserved panel for future DSX
      • 7250 Your dmClub account manager
      • 7251 Reserved panel for future DSX
      • 7252 Reserved panel for future DSX
      • 7253 DSX panel
      • 7254 Your dealership (Classic)
      • 7255 Your dealership (Pro)
      • 7256 Your dealership (Wholesale)
      • 7257 Your dealership (WholesalePro)
      • 7500 Internal Sugar Evaluation
      • 7501 Welcome
      • 7510 On the Roadmap
      • 7511 New dmClub products: the road to market
      • 7512 Quicker Dealers: Preview release
      • 7597 Summer 2010 candidate: dmCRM
      • 7598 Summer 2010 candidate: dmPABX
      • 7599 Summer 2010 candidate: dmCalls 2
      • 7700 Welcome message for dealers
      • 7701 Webphone welcome placeholder
      • 8240 Latest News
      • 8241 Getting Started
      • 8242 Your Dealer Manager
      • 8243 On the Roadmap
      • 8245 White papers
      • 8246 dmAdmin - dmClub Briefing
      • 8247 dmAdmin - What Next?
      • 8249 CSE Content Preview
      • 8250 CSE Content Preview_dmAdmin
      • 8251 CSE Content Preview_dmAdmin_Settings
      • 8254 Your Classic Dealership
      • 8300 CSE example
      • 8913 Help for dmAdmin BTR/Sessions
      • 8914 Help for dmAdmin BTR/Orders
      • 8919 Help from BTR/Welcome
      • 8920 Help for BTRLive/Welcome
      • 8921 Help for BTRLive/Sessions
      • 8922 Help for BTRLive/Orders
      • 8923 Help for BTRLive/OldAnalysis
      • 8924 Help for BTRLive/OldOrders
      • 8970 dmABS 1.6
      • 9998 DIV grabber
      • 5215 OPH dmCalls12 General
    • 1001 UMWelcome_C
      • 1002 ANT-T2UMWelcomeC
      • 1008 Dealer Marketing Resources
      • 1014 RESERVED FOR RGD CP3-075
      • 1015 RESERVED FOR RGD CP3-075
      • 1016 RESERVED FOR RGD CP3-075
      • 1083 dmABS-1.6
    • 3210 ControlX/Answering
      • 3211 ControlX/DMCDivert
      • 3212 ControlX/FaxSettings
      • 3213 ControlX/GatewayX
      • 3214 ControlX/Schedule
      • 3215 ControlX/DMCLog
      • 3216 ControlX/Home
      • 3217 ControlX/NotificationSettings
      • 3218 ControlX/PDNGeneral
      • 3219 ControlX/PNDivert
      • 3220 ControlX/PNLogIdx
      • 3221 ControlX/SBHome
      • 3222 ControlX/SBScript
      • 3223 ControlX/Sounds
      • 3224 ControlX/Status
      • 3225 ControlsX/Switchboard
      • 3226 ControlX/Voicemail
      • 3227 ControlX/VoiceSettings
      • 3228 ControlX/T2Tariff
      • 3229 Manage your dmConnect divert settings
      • 3230 ControlX/DeptSetup
      • 3231 ControlX/Greet
      • 3232 ControlX/OrgType
      • 3233 ControlX/ReceptionSetup
      • 3234 ControlX/Schedule
  • 0101 Operator Procedures
    • 5206 dmSwitchboard Operator Procedures
      • 5207 dmaCC Operator Guide
      • 5208 DMCAdmin Vouchers OPH
      • 8110 dmCallsEng/CCNumMan
      • 8111 dmCallsEng/CSMan
      • 8112 dmCallsEng/DDIAccessMan
      • 8113 dmCallsEng/DDICLIAccessMan
      • 8114 dmCallsEng/DDICLIEdit
      • 8115 dmCallsEng/DDICLIForm
      • 8116 dmCallsEng/DDIForm
      • 8117 dmCallsEng/DMALog
      • 8118 dmCallsEng/FailedCalls
      • 8119 dmCallsEng/GenXMail
      • 8120 dmCallsEng/ImportForm
      • 8121 dmCallsEng/LCRForm
      • 8122 dmCallsEng/LCRMan
      • 8123 dmCallsEng/MonthOverview
      • 8124 dmCallsEng/Overview
      • 8125 dmCallsEng/Recycler
      • 8126 dmCallsEng/ReleaseForm
      • 8127 dmCallsEng/RouteForm
      • 8128 dmCallsEng/RouteMan
      • 8129 dmCallsEng/RTAccWatch
      • 8130 dmCallsEng/TariffMan
      • 8131 dmCallsEng/TransSummary
      • 8132 dmCallsEng/TRF_OB_Edit
      • 8133 dmCallsEng/TRF_Outbound
      • 8134 dmCallsEng/INREdit
      • 8135 dmCallsEng/INRIndex
      • 8151 VOAdmin/ServAcc
    • 1076 Voucher Procedures and OPH
      • 1049 OPH VoucherBatchCreation
      • 1051 Voucher Edit
      • 1050 Voucher Manager
      • 1077 Template Voucher Issue Form
      • 1078 Template Voucher Issue Form OPH
    • 1253 AutoPay operations
  • 0042 Express Support
    • 1210 Account balance problems
    • 1218 General problems with account funding
    • 1224 I want my number reconnected
    • 1225 My account balance is shrinking too quickly
    • 1211 My telephone number isn't working
    • 1212 My fax number isn't working
    • 1213 I can't login to my clubhouse
    • 1215 I'm trying to buy a new number but your website won't let me
    • 1219 I have a general call-handling problem
    • 1214 My number's control panel isn't working
    • 1220 I’m having a problem with one of your websites
    • 1299 I've got a problem not covered here
    • 1217 Faxes are garbled
    • 1221 General message notification problems
  • 0099 Editors' Area
    • 1177 Notes Number Management
    • 1199 Small Projects Backlog
  • 1205 Payment Administration Guide
  • 1206 CCAssist
  • 1222 Customer VOIP tips
  • 1207 Making outbound calls from the Phone network
  • 1229 Keeping your number
  • 0998 0161 Nuisance calls
  • 1157 OPH PSB Call Records
  • 1301 club.dm end of life
  • 9997 03 Numbers Sales Test Page
  • 1246 OPH for Support Tools
  • 1254 ExcessiveTelcoDrain
  • 9996 Demo of FedSessKey pass through
  • 0013 Support
  • 7702 Credit Retirement
  • 1256 dmClub Number API
    • 0106 AutoPay with Direct Debit
      • 1226 Setting up AutoPay
      • 1227 Tuning AutoPay
  • 1180 dmAnswers migration
CONTENTS
#1410

Dealer Terms and Conditions

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dmClub Dealership Programme Terms and Conditions

Download the full terms and conditions as a PDF.

11 Jun 2018: Notable changes

  • dmClub now owned and operated by Tangerine Telecom Limited

18 Apr 2018: Notable changes

  • Automatic settlement for Pro and Wholesaler dealers
  • Changed address
  • Changed minimum commission payout (£50-£90)
  • New requirement for activity (starting 01 Aug 2018)
  • Commission should be claimed within 6 months (was a condition in dmNotes, now in the terms and conditions)

 

In addition to the general Dealer Terms & Conditions, please see the supplementary Terms & Conditions for each dealership level.

#1420 - Classic Dealership supplementary terms & conditions
#1421 - Pro Dealership supplementary terms & conditions
#1422 - Wholesaler Dealership supplementary terms & conditions

These changes are as per our right to change the agreement (20.3), should you not wish to accept these terms and conditions you have the right to give Notice of Termination with immediate effect.