eComponents: Frequently Asked Questions
Below are some common questions about eComponents. If your question isn't answered here, contact your Account Manager.
Q: If I want to sell Gold and non-Gold
numbers on the same page, will the eComponents still work?
A: Yes!
Q: Is eComponents a replacement of the Affiliate site?
A: eComponents isn't a replacement for the Affiliate site but an addition to it.
Q: Do eComponents work in multiple content management systems?
A: Yes.
Q: Do they work in WordPress?
A: Yes.
Q: I'm running a Cold Fusion site, will these eComs work ok with my setup?
eComs run using a javascript that creates an iframe but serves components hosted by us., so it doesn't really matter what your site setup is as long as it will accept HTML.
Q: Can we use eComponents within an iframe and pull it onto a separate page?
Yes, this is supported.
Q: Do eComponents work in all browsers?
A: We have tested browser compatibility extensively. The only browser that is currently not supported (March 2011) is Safari 4.
Q: How much resource do you recommend we allocate in order to ensure good levels of eComponent uptime?
A: The script on your site is very light. The majority of the server load is carried by our system, which means you don't need to worry about resourcing.
Q: If your server stops working, what happens to the eComponents on our site? Will they go blank?
A: Yes, but this is very rare.
Q: I have an existing site where I'm selling a range of products. It already has one checkout system. How should I integrate the eComponents into this site?
A: Contact your account manager and we can work with you on a solution.
Q: Will we still be able to run checkout via dmABS Adapted site?
We have solutions that will help to address this.
Q:What's the best way to test a new eComponents site?
The best thing to do is try and buy a number. You can go the whole way through the system and just omit the payment stage - or if you want to test the whole cycle, use a free number.
Q: What code is used for the campaign tracking?
A: Javascript.
Q: How is the tracking code created?
A: We'll help you create it. If you want us to help you create a tracking code, contact your Account Manager.
Q: Can one tracking component track more than one campaign?
Yes, it can.
Q: Does the campaign tracking code go in the header of the web page?
A: Yes, that's recommended.
Q: Can we change anything we like in the eComponents CSS?
We have one CSS for the 'base system' and one for modifiable elements. If you want to change the 'standard brand' eg the images, we can discuss this with you.