Help for General
Status
This field shows the renewal status of your service. You will receive a reminder email four weeks before your service is due for renewal. Not renewing your service can put your service in danger of cancellation. Your renewal status can be:
ACTIVE: Your service is active. You don't need to take action.
RECYCLE1: You haven't renewed your service and it will be recycled (cancelled) in 21 days. Contact dmClub Support immediately to renew your service if you don't want to lose your service.
RECYCLE2: You haven't renewed your service, and it will be recycled imminently. If you want to keep your service contact dmClub Support immediately to re-activate it. An administration fee will apply.
Web controls
dmClubhouse: click to access your clubhouse - the collection of all your dmClub services.
Alias/PIN
Alias allows you to give a custom name to your service. When you set an alias, it appears in your Clubhouse next to the Service Icon for this service and on any email sent to you regarding this service.
New PIN: This allows you to set a new PIN for when you call your Control Number, for example to access voicemail messages.
Enter the new PIN you wish to use for this service into both boxes. When logging in to your Control Number over the telephone you will need to enter the new PIN.
SB12 Service Version
While we are in Preview with SB12 v2, you can select the Preference for the Service Version you wish to use.
There are 2 versions you can choose between:
- v1 Sep12a is the original release, it will not run plans from other releases.
- v2 May13a is a new release, with many new features. It can upgrade v1 plans.
SB12 (Voicemail) OGM Upload
How to upload your OGM, or record them from browsers. It also has the acceptable formats.
Lite Extensions
For those on custom PAYG by-the-minute rental tariffs, this allows you to see what extensions are covered, along with an overnight estimate of usage so far.
SB12 Advanced Payment Contracts
It is possible to save money and simplify payment by paying in advance for contracts of 6,12, 24 or 60 months. Contact dmClub support for details.
This is where you can see current and future contracts relating to this switchboard.
Contracts nearing their end will be highlighted with an orange background.
Contracts can also been seen in full detail in the "Account Credit and Orders" area accessed from the Clubhouse.