dmCalls14
Call Records
To view your call records, just use the drop-down fields to set the start and end dates between which you want to view call records.
Then:
- Click SHOW to display the call records in your dmSwitchboard12 Control panel.
- Click DOWNLOAD to download a list of the calls to a .CSV file (ideal for importing to a spreadsheet)
- Group by Day - Check this box if you want the data totalled by day
Call record fields explained
The calls are displayed in a table. The following information is provided for each call:
Call Record Data
| Column | What it contains | Example |
| Begin Date | The day/date on which the call started | Fri 21-Oct-11 |
| Time | The time the call was placed (British Local Time) | 09:54:08 |
| Type | What sort of call (P=PSTN, A=dmAnswers14, S=SMS) PSTN could be: P O an outbound call from one of your extensions or P F an inbound call forwarded to a PSTN-linked extension |
P |
| Src | Where the call was placed from (Switchboard + extension) | 0014x301 |
| CLI | The CallerID of the call | 02070602000 |
| DDI |
The Destination of the call If it's a call to our answering service dmAnswers14, it will say "dmAnswers14", and if the cost of the call was met by a dmAnswers14 Pak, it will show [Pak] and the cost should be 0.00 |
07775123456 |
| CnctDur | How long the call connected for | 04:30 = 4 mins, 30 seconds |
| Charge/£x | How much you were charged for the call (this ignores any inbound charge element) | 0.23 |
| End Balance | How much calling credit was left in your account at the end of the call | 4.71 |
| Zoom | Click for full technical details of the call |
Important information regarding dmAnswers14 calls
Extra Zero cost dmAnswers14 Calls : Sometimes if our system wants to improve answering performance, it will call more than 1 agent and whoever picks up quickest gets to handle the call. The customer will never be charged for the "losing" call, but it will appear in the call log as type "A" with a duration and cost of 0.