On-page help for call records
Call Records
To view your call records, just use the drop-down fields to set the start and end dates between which you want to view call records.
Then:
- Click SHOW to display the call records in your dmSwitchboard12 Control panel.
- Click DOWNLOAD to download a list of the calls to a .CSV file (ideal for importing to a spreadsheet)
- Group by Day - Check this box if you want the data totalled by day
Call record fields explained
The calls are displayed in a table. The following information is provided for each call:
| Header |
Description |
Example | ||
| Begin Date | Date the call was made | Fri 21-Oct-11 | ||
| Begin | Time the call was placed (GMT) | 09:54:08 | ||
| io | Whether the call was inbound or outbound | i | ||
| Cnct | Time the call connected | 12:22:41 | ||
| Disc | Time the call disconnected | 12:25:17 | ||
| Term Code | Why the call ended (mouseover for full text) | NORM NORMAL_CLEARING |
||
| Ext | The extension number that made/recieved the call | Made: 201> Rcvd: >201 |
||
| CLI | Oubound caller's line identification | 02085551234 | ||
| DDI | The number called | 201 | ||
| Cnct/Dur/s | The length of the call | 0055 | ||
| Charge/£x | The cost of switching the call (NB - Inbound and Outbound call costs are usually separately itemised in the dmConnect and dmCalls12 control panels*) *The exception being legacy services migrated from GenX |
0.35 | ||
| Zoom | - |
How to download "big data"
If you are trying to download lots of call records (or if the download is taking some time!) here are some tips.
First do a recce of summary of the data and print it out
select your data range, then check the daily box, and see how many records you are asking to download.
Print out the summary of the calls, so that you can break down your report request into bit sized chunks.
Only do a max of 30,000 records at a time, and allow 5 minutes
It does take a long time to find all your records, so please be patient.
Using the printout of the summary of the data, then request the records with a max of 30,000 records, and be prepared for the system to take 5 minutes.
If our system is under heavy load, then it may take longer in which case reduce your request to 10,000 records.
Hint: mark up the summary as you go, and maybe mark up the time that it took.
We can do you a report with pro Time
Normally we can do you a report within 30 minutes.
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